Samsara

2 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve as the final escalation point for Samsara’s ELD compliance product, owning end-to-end issue lifecycles and partnering with R&D to drive timely fixes. Analyze device telemetry and fleet-level patterns to turn raw data and logs into actionable technical narratives. Provide support for audits and inspections with Escalations, Product, and Legal teams, lead post-mortems to improve reliability, and coach support engineers through case reviews and technical feedback for new features.

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Serve as the final escalation point for the ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues by coordinating Jira tickets and issues with R&D.
•Analyze device telemetry and fleet-level patterns and translate raw data/logs into actionable technical narratives.
•Provide technical support for audits and inspections in collaboration with Escalations, Product, and Legal teams.
•Drive continuous improvement through post-mortems, support trend analysis, and technical coaching for support engineers.

Pay and Benefits

Salary: CAD 101,150 - 130,900 annually

Perks:Remote WorkLearning BudgetParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field.
•6+ years of experience in technical support, field engineering, or systems engineering with distributed, hardware-integrated products.
•Familiarity with ELD-related rules and regulations.
•Excellent customer service and interpersonal skills, with ability to influence across teams.
•Comfort interfacing with engineers and translating complex technical concepts while working with SaaS systems.

Experience:6+ yearsIoTSaaSHardware-integrated productsTelemetryTelematics

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical), or other technical field

Skills:Customer serviceInterpersonal skillsProblem-solvingResourcefulnessCommunication

Languages:English

Tech Stack:IoTInternet of ThingsSaaSELDJiraPythonSQLTableau

Company Brief

Samsara

Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn

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Samsara

2 weeks ago

Product Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Canada

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Mid level

Key Responsibilities

•Serve as the final escalation point for the ELD compliance product for post-sales customers.
•Own the end-to-end lifecycle of complex product issues by coordinating Jira tickets and issues with R&D.
•Analyze device telemetry and fleet-level patterns and translate raw data/logs into actionable technical narratives.
•Provide technical support for audits and inspections in collaboration with Escalations, Product, and Legal teams.
•Drive continuous improvement through post-mortems, support trend analysis, and technical coaching for support engineers.

Pay and Benefits

Salary: CAD 101,150 - 130,900 annually

Perks:Remote WorkLearning BudgetParental Leave

Key Requirements

•B.S. in Computer Science, Engineering (Mechanical/Electrical), or another technical field.
•6+ years of experience in technical support, field engineering, or systems engineering with distributed, hardware-integrated products.
•Familiarity with ELD-related rules and regulations.
•Excellent customer service and interpersonal skills, with ability to influence across teams.
•Comfort interfacing with engineers and translating complex technical concepts while working with SaaS systems.

Experience:6+ yearsIoTSaaSHardware-integrated productsTelemetryTelematics

Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical), or other technical field

Skills:Customer serviceInterpersonal skillsProblem-solvingResourcefulnessCommunication

Languages:English

Tech Stack:IoTInternet of ThingsSaaSELDJiraPythonSQLTableau

Company Brief

Samsara

Industry: Supply Chain Technology

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2015

Website LinkedIn