OPEX Help Center Associate

Delivery Hero
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Software EngineeringEducation: bachelorsSkills: ["Problem-solving","Attention to detail","Communication","Adaptability","Multitasking"]

Build, debug, and test Help Center applications used on foodpanda, ensuring reliability and smooth customer journeys. You’ll write clean, maintainable code; investigate technical issues from customers and internal teams; and complete data insights and impact monitoring for deployed flows. Own Help Center sub-KPIs tied to navigation and seamless sessions, collaborating with senior teammates on additional support work and ad hoc projects.

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FursaFursa
Delivery Hero
Delivery Hero
1 day ago

OPEX Help Center Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 2 days ago

Job Summary

Build, debug, and test Help Center applications used on foodpanda, ensuring reliability and smooth customer journeys. You’ll write clean, maintainable code; investigate technical issues from customers and internal teams; and complete data insights and impact monitoring for deployed flows. Own Help Center sub-KPIs tied to navigation and seamless sessions, collaborating with senior teammates on additional support work and ad hoc projects.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Software Engineering
Seniority: Entry level

Key Responsibilities

  • •Develop Help Center applications by writing clean, efficient, maintainable code.
  • •Debug and test code and user flows to identify and resolve issues promptly.
  • •Ensure proper documentation and reporting for all managed tasks.
  • •Research and investigate technical issues reported by customers or identified internally.
  • •Own Help Center KPIs and perform data insights/impact monitoring for deployed flows, collaborating with senior teammates on additional work and ad hoc projects.

Key Requirements

  • •Bachelor's degree in Computer Science, Engineering, or a related field.
  • •Proficiency in coding with JavaScript and Python; familiarity with C++ is a plus.
  • •Proficiency in data querying and analysis using SQL and BI tools such as Tableau and Data Studio.
  • •Experience with software debugging, testing, and documentation.
  • •Strong communication skills and the ability to multitask and adapt in a fast-paced environment.
Education:Bachelor's in Computer Science, Engineering, or related field
Skills:Problem-solvingAttention to detailCommunicationAdaptabilityMultitasking
Languages:English
Tech Stack:JavaScriptPythonC++SQLTableauData Studio

Company Brief

Delivery Hero
Global online food-ordering and local delivery platform operating multiple regional brands (e.g., Foodpanda, Glovo, Talabat) across 50–70+ countries, supplying food and quick-commerce deliveries via marketplace and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
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Glassdoor: 3.4
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