MS Engineer (L2)

NTT
Gurugram
Workplace: OnsiteFull timeFunction: CybersecurityEducation: bachelorsSkills: ["Active listening","Communication","Planning","Adaptability","Client focus"]

Provide second-level security managed services to ensure client security infrastructures and systems stay operational. Monitor, investigate, and resolve incidents and client tickets within agreed SLAs, maintain accurate ticket updates, and support change management with proper approvals and documentation. Collaborate with automation teams to streamline and automate routine tasks, audit ticket quality, assist L1 engineers with triage and troubleshooting, and contribute to trend analysis for continuous improvement.

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FursaFursa
NTT
NTT
6 days ago

MS Engineer (L2)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Provide second-level security managed services to ensure client security infrastructures and systems stay operational. Monitor, investigate, and resolve incidents and client tickets within agreed SLAs, maintain accurate ticket updates, and support change management with proper approvals and documentation. Collaborate with automation teams to streamline and automate routine tasks, audit ticket quality, assist L1 engineers with triage and troubleshooting, and contribute to trend analysis for continuous improvement.
Location: Gurugram
Workplace: Onsite
Employment Type: Full time
Job Function: Cybersecurity
Seniority: Mid level

Key Responsibilities

  • •Monitor, identify, investigate, and resolve security incidents and problems while restoring service efficiently.
  • •Handle client requests/tickets with technical expertise, updating work queues and documenting resolution actions within SLA.
  • •Execute changes responsibly and support change management with proper approvals and documentation.
  • •Collaborate with automation teams to optimize efforts and automate routine tasks, ensuring smooth shift handovers.
  • •Support L1 triage and troubleshooting for initial client escalations and audit tickets for quality to recommend improvements.

Key Requirements

  • •Experience in security managed services handling security infrastructure and systems operations.
  • •Working knowledge of ticketing tools, preferably ServiceNow.
  • •Strong planning skills to anticipate and adjust to changing circumstances.
  • •Excellent communication and client-focused mindset, including active listening techniques.
  • •Bachelor’s degree in IT/Computing or equivalent qualification or relevant work experience.
Education:Bachelor's
Skills:Active listeningCommunicationPlanningAdaptabilityClient focus
Tech Stack:ServiceNow

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn