Enterprise Customer Success Manager - Dublin/Paris

DataDog
Dublin, Paris
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Customer-centric","Relationship management","Communication","Attention to detail","Project management"]

Proactively drive product attachment and strong relationships with Datadog’s largest enterprise customers. Partner with Enterprise Account Executive and Solution Engineering to onboard, train, and drive adoption. Act as a trusted advisor, manage onboarding projects, and monitor usage trends to reduce renewal risk and grow contracts. Align customer technical and business goals to Datadog’s observability and security platform while collaborating across sales, support, product, finance, and legal.

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DataDog
DataDog
2 days ago

Enterprise Customer Success Manager - Dublin/Paris

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Last checked: 6 hours agoStatus: Live

Job Summary

Proactively drive product attachment and strong relationships with Datadog’s largest enterprise customers. Partner with Enterprise Account Executive and Solution Engineering to onboard, train, and drive adoption. Act as a trusted advisor, manage onboarding projects, and monitor usage trends to reduce renewal risk and grow contracts. Align customer technical and business goals to Datadog’s observability and security platform while collaborating across sales, support, product, finance, and legal.
Location: Dublin, Paris
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Partner with Enterprise Account Executive and Solution Engineering teams to onboard, train, and drive adoption with enterprise customers.
  • •Build and maintain customer relationships to drive loyalty and advocacy within customer organizations.
  • •Collaborate cross-functionally with internal teams including sales, support, enablement, product, finance, and legal.
  • •Own and project manage the onboarding process for new customers.
  • •Monitor and analyze usage trends to uncover renewal risks and identify opportunities for contract growth and optimization.

Pay and Benefits

Equity and Bonus:Equity
Perks:RsusEsppLearning Budget

Key Requirements

  • •3+ years in a Customer Success or Account Management role.
  • •Experience managing a wide portfolio of accounts across large enterprise corporate accounts.
  • •Knowledge working with Fortune 1000 companies and global brands across industries.
  • •Strong communication skills and exceptional attention to detail for audiences including CTO and VP of Engineering.
  • •Fluency in written and spoken English and ability to travel for customer onsite visits and events.
Experience:3+ yearsB2B techSaaSEnterprise
Skills:Customer-centricRelationship managementCommunicationAttention to detailProject management
Languages:English

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn