PRADA Made to Measure Specialist (m/f/d) (Vienna, AT)

Prada Group
Vienna
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 3+ yearsSkills: ["Communication","Interpersonal skills","Attention to detail","Customer-centric","Relationship building","Coaching"]

Manage the full made-to-measure client sales and service cycle in the PRADA store in Vienna, from fabric introductions and measurements through fittings, alterations, and after-sales care. Deliver an exceptional, personalized shopping experience to drive repeat business, client development, and MTM sales performance while meeting KPIs. Partner with store leadership, the MTM Regional Manager, and the CRM team to source new customers and build an MTM network.

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FursaFursa
Prada Group
Prada Group
2 days ago

PRADA Made to Measure Specialist (m/f/d) (Vienna, AT)

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Last checked: 12 hours agoStatus: Live

Job Summary

Manage the full made-to-measure client sales and service cycle in the PRADA store in Vienna, from fabric introductions and measurements through fittings, alterations, and after-sales care. Deliver an exceptional, personalized shopping experience to drive repeat business, client development, and MTM sales performance while meeting KPIs. Partner with store leadership, the MTM Regional Manager, and the CRM team to source new customers and build an MTM network.
Location: Vienna
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Deliver exceptional MTM service using knowledge of MTM processes, RTW products, brand DNA, and the Prada Client Journey.
  • •Maintain regular client contact, generate referrals, and collaborate with store leadership to drive business growth.
  • •Partner with the MTM Regional Manager on product updates, training, client development, and business strategies.
  • •Work with management and the CRM team to source new customers via networking and local events and build the MTM network.
  • •Handle the full client service cycle (appointment booking, orders, fittings, follow-ups) and represent the brand during MTM events.

Key Requirements

  • •At least 3 years of experience in a similar role in (luxury) retail.
  • •Strong experience in client development and clienteling performance.
  • •Excellent communication and interpersonal skills with strong attention to detail.
  • •Customer-centric, service-oriented mindset with ability to build relationships.
  • •Fluent spoken German and English expected.
Experience:3+ yearsLuxury retail
Skills:CommunicationInterpersonal skillsAttention to detailCustomer-centricRelationship buildingCoaching
Languages:GermanEnglish

Company Brief

Prada Group
Prada Group is a global luxury fashion house designing, producing and retailing high-end leather goods, ready-to-wear, footwear and accessories across multiple brands, known for craftsmanship, innovation and iconic Italian style.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Milan, Italy
Founded: 1913
WebsiteLinkedIn