Mark43

2 years ago

Customer Experience Manager-West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

A client-facing Customer Experience Manager focused on post-implementation success, driving product adoption, renewals, and customer satisfaction. You’ll advocate for clients, capture feedback for engineering and product teams, and collaborate with Support, Implementation, and Account Management to ensure smooth experiences and maximize value for public-sector and enterprise clients, with regular in-person and virtual interaction.

Location: California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are being met and serve as the trusted advisor for the client and the company.
•Perform post-implementation tasks, on-site with clients, while working on a dynamic Customer Experience team.
•Collaborate with the Customer Support, Account Management, and Implementation teams to ensure a smooth post-implementation experience for our clients.
•Track client surveys and maintain client NPS scores, and help influence the product roadmap based on feedback.
•Learn and understand client workflows and communicate their needs to engineering and product teams to ensure clients are getting what they need.

Travel: High travel

Pay and Benefits

Perks:Remote WorkLearning Budget

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Four-year university/college degree preferred.
•Outstanding written and oral communication skills with the ability to produce client-facing materials.
•Ability to travel up to 50-80% and comfortable working directly from client sites.
•Ability to collaborate with cross-functional teams in a matrix organization.

Experience:5-10 yearsSaaSPublic safetyGovernment

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingRelationship management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Provides cloud-native public safety software including records management, computer-aided dispatch, analytics, and workflow tools to modernize police, fire, and EMS operations and improve community safety and operational efficiency.

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn

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Mark43

2 years ago

Customer Experience Manager-West

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: California

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Advocate for the client to ensure their needs are being met and serve as the trusted advisor for the client and the company.
•Perform post-implementation tasks, on-site with clients, while working on a dynamic Customer Experience team.
•Collaborate with the Customer Support, Account Management, and Implementation teams to ensure a smooth post-implementation experience for our clients.
•Track client surveys and maintain client NPS scores, and help influence the product roadmap based on feedback.
•Learn and understand client workflows and communicate their needs to engineering and product teams to ensure clients are getting what they need.

Travel: High travel

Pay and Benefits

Perks:Remote WorkLearning Budget

Key Requirements

•5-10 years of account management, customer success, consulting, project management, and/or customer success experience.
•Four-year university/college degree preferred.
•Outstanding written and oral communication skills with the ability to produce client-facing materials.
•Ability to travel up to 50-80% and comfortable working directly from client sites.
•Ability to collaborate with cross-functional teams in a matrix organization.

Experience:5-10 yearsSaaSPublic safetyGovernment

Education:Bachelor's

Skills:CommunicationInterpersonalProblem-solvingRelationship management

Languages:English

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Mark43

Industry: Enterprise Software

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: New York, United States

Founded: 2012

Website LinkedIn