Customer Experience Specialist with French (m/f/d)

Honeywell
Bucharest
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsExperience: 1+ yearsSkills: ["Communication","Organization","Teamwork","Multitasking","Reporting","Customer orientation","Attention to detail"]

Act as the first point of contact for customers in Canada and field service professionals. Manage calls and emails, create work orders/service appointments in Salesforce based on issue specifics and entitlements, and handle dispatching and re-scheduling. Monitor schedules, acceptance windows, rejected appointments, customer portal cases, and field-service generated cases while maintaining and updating standard operating procedures and service appointment reporting.

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Honeywell
Honeywell
1 month ago

Customer Experience Specialist with French (m/f/d)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Act as the first point of contact for customers in Canada and field service professionals. Manage calls and emails, create work orders/service appointments in Salesforce based on issue specifics and entitlements, and handle dispatching and re-scheduling. Monitor schedules, acceptance windows, rejected appointments, customer portal cases, and field-service generated cases while maintaining and updating standard operating procedures and service appointment reporting.
Location: Bucharest
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers in Canada and field service professionals’ issues.
  • •Handle calls and emails for external and internal customers.
  • •Create work orders and service appointments in Salesforce after reviewing contract details and entitlements.
  • •Dispatch and re-schedule service appointments and monitor field service professional schedules and acceptance/overlap outcomes.
  • •Maintain standard operating procedures, monitor customer portal and field-service generated cases, manage work orders, and run required reports.

Pay and Benefits

Perks:Meal VouchersHealth InsuranceLife InsurancePensionPaid LeaveLearning Budget

Key Requirements

  • •Advanced English and French proficiency.
  • •Minimum 1-year experience in customer support.
  • •Minimum college graduate; Bachelor’s degree preferred.
  • •Ability to work shifts, Monday–Friday 14:00–22:30 or 15:00–23:30.
  • •Customer-oriented with strong communication, organization, teamwork, multitasking, and reporting skills.
Experience:1+ years
Skills:CommunicationOrganizationTeamworkMultitaskingReportingCustomer orientationAttention to detail
Languages:EnglishFrench
Tech Stack:Salesforce

Company Brief

Honeywell
Global diversified technology and manufacturing company providing aerospace systems, building technologies, performance materials, and safety & productivity solutions for industrial, commercial, and consumer markets.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Revenue: USD 25B to 50B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Charlotte, United States
Founded: 1906
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Glassdoor: 3.8
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