Head of Manila Tax Services

Northern Trust
Manila
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Stakeholder management","Communication","Data-driven decision-making","Risk awareness","Accountability"]

Lead APAC tax operations and client servicing from Manila, ensuring accurate and timely processing of tax documentation, withholding tax setup, tax relief applications, and reclaims. Monitor KPIs/KRIs, manage operational risks, and drive process improvements to enhance service quality. Oversee and develop managers and teams, partner with tax practice and operational stakeholders, and maintain a strong control and governance environment to support client and business objectives.

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FursaFursa
Northern Trust
Northern Trust
4 days ago

Head of Manila Tax Services

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Last checked: 16 hours agoStatus: Live

Job Summary

Lead APAC tax operations and client servicing from Manila, ensuring accurate and timely processing of tax documentation, withholding tax setup, tax relief applications, and reclaims. Monitor KPIs/KRIs, manage operational risks, and drive process improvements to enhance service quality. Oversee and develop managers and teams, partner with tax practice and operational stakeholders, and maintain a strong control and governance environment to support client and business objectives.
Location: Manila
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Director level

Key Responsibilities

  • •Lead the day-to-day delivery of APAC Tax Operations and Tax Client Servicing activities.
  • •Ensure timely and accurate processing of tax documentation, withholding tax setup, tax relief applications, and withholding tax reclaims.
  • •Monitor performance against KRIs, KPIs, service standards, and operational objectives; identify risks and implement controls and remediation plans.
  • •Manage and develop managers and team leaders, supporting talent development, succession planning, and employee engagement.
  • •Partner with tax practice leaders and business partners, maintaining relationships and escalating capacity, service, or risk concerns through data-driven recommendations.

Key Requirements

  • •Strong knowledge of global tax operations, including withholding tax, tax relief, and reclaim processing.
  • •Proven operational and people leadership capabilities, including managing managers and multiple operational teams.
  • •Proven track record delivering operational performance, risk management, and client service outcomes.
  • •Experience driving transformation, process improvement, or operational efficiency initiatives.
  • •Bachelor’s degree or equivalent professional experience.
Experience:Global tax operationsWithholding taxTax reliefTax reclaimsFinancial services operationsClient service
Education:Bachelor's
Skills:Stakeholder managementCommunicationData-driven decision-makingRisk awarenessAccountability
Languages:English

Company Brief

Northern Trust
Global financial services firm providing wealth management, asset servicing, asset management, and banking solutions to institutions, corporations, and affluent individuals, with a focus on custody, investment management, and technology-driven services.
Industry: Asset Management
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1889
Glassdoor
Glassdoor: 3.9
WebsiteLinkedIn