Cloud Engineer, Managed Services

NTT
Cyberjaya
Workplace: OnsiteFull timeFunction: DevOps, Cloud & InfrastructureEducation: bachelorsSkills: ["Communication","Planning","Working under pressure","Active listening","Adaptability"]

Serve as a Cross Technology Managed Services Engineer (L3) by proactively identifying and resolving complex client technical incidents. Ensure infrastructure is configured, tested, and operational while maintaining zero missed SLA conditions. Triage and escalate high-complexity tickets, use monitoring and logging to detect issues early, and drive operational improvements through optimization and automation. Coach L2 teams, create knowledge articles, and collaborate across Cloud, Security, Networking, Applications, and vendors.

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FursaFursa
NTT
NTT
1 week ago

Cloud Engineer, Managed Services

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Serve as a Cross Technology Managed Services Engineer (L3) by proactively identifying and resolving complex client technical incidents. Ensure infrastructure is configured, tested, and operational while maintaining zero missed SLA conditions. Triage and escalate high-complexity tickets, use monitoring and logging to detect issues early, and drive operational improvements through optimization and automation. Coach L2 teams, create knowledge articles, and collaborate across Cloud, Security, Networking, Applications, and vendors.
Location: Cyberjaya
Workplace: Onsite
Employment Type: Full time
Job Function: DevOps, Cloud & Infrastructure
Seniority: Sr. Manager level

Key Responsibilities

  • •Proactively identify and resolve technical incidents to provide exceptional client service.
  • •Ensure client infrastructure is configured, tested, and operational, maintaining zero missed SLA conditions.
  • •Manage high-complexity tickets: perform advanced tasks, log incidents with required detail, analyze, assign, and escalate support calls.
  • •Use monitoring tools and alerts to detect issues early; identify opportunities for optimization and automation.
  • •Create knowledge articles for frequent tasks/issues and mentor junior team members while coaching L2 teams on advanced troubleshooting. (Also supports projects and disaster recovery functions.)

Key Requirements

  • •Extensive managed services experience handling complex cross-technology infrastructure.
  • •Strong understanding of ITIL processes.
  • •Proven experience working with vendors and/or third parties.
  • •Ability to communicate and work across different cultures and social groups.
  • •Bachelor’s degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
Experience:Managed servicesITIL
Education:Bachelor's in IT/Computing
Skills:CommunicationPlanningWorking under pressureActive listeningAdaptability
Tech Stack:CloudSecurityNetworkingApplicationsITIL

Company Brief

NTT
Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Valuation: Public Company (Market Cap in USD)
Headquarters: London, United Kingdom
Founded: 1983
WebsiteLinkedIn