Director Sales & Account Management, NORAM

Amadeus
Dallas, United States
Workplace: RemoteFull timeFunction: SalesSkills: ["Stakeholder management","Strategic planning","Negotiation","Data-driven decision making","Cross-functional coordination"]

Lead regional sales and account management for airline customers across NORAM, driving new sales, upsells, renewals, and customer satisfaction. Own customer relationship leadership up to C-level stakeholders, develop segmentation and account plans, and deliver deal management through proposals, negotiations, and contracting. Partner cross-functionally with product, development, pre-sales, and customer success to package solutions, manage governance and risk, and improve performance via win/loss analysis and business reviews.

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FursaFursa
Amadeus
Amadeus
1 day ago

Director Sales & Account Management, NORAM

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Job Summary

Lead regional sales and account management for airline customers across NORAM, driving new sales, upsells, renewals, and customer satisfaction. Own customer relationship leadership up to C-level stakeholders, develop segmentation and account plans, and deliver deal management through proposals, negotiations, and contracting. Partner cross-functionally with product, development, pre-sales, and customer success to package solutions, manage governance and risk, and improve performance via win/loss analysis and business reviews.
Location: Dallas, United States
Workplace: Remote
Employment Type: Full time · Permanent
Job Function: Sales
Seniority: Director level

Key Responsibilities

  • •Shape and execute the regional sales and account management strategy aligned to global commercial objectives.
  • •Identify and develop new market segments, map white space, and expand customer and geography opportunities.
  • •Lead pre-sales activities for strategic/large customers (demos, PoCs, product development assessments) and articulate the value proposition.
  • •Own deal management and contracting procedures, including preparing, presenting, and negotiating detailed commercial proposals.
  • •Run customer relationship leadership with business reviews, win/loss analysis, and ongoing support/advocacy to drive renewals, NPS improvements, and adoption.

Pay and Benefits

Perks:Health InsurancePaid LeaveRemote WorkLearning Budget

Key Requirements

  • •Drive regional sales and account strategy to achieve ACV, revenue, and KPI targets including NPS, churn, and deal velocity.
  • •Strong lead generation and new customer acquisition capabilities, including developing customer segmentation strategy and go-to-market planning.
  • •Proven negotiation and closing skills, including proposal and contract management with basic legal and financial understanding.
  • •Demonstrated account management experience with client relationship ownership up to C-level decision makers and strategic account planning.
  • •Strong stakeholder management and cross-functional coordination across pre-sales, customer success, product, and delivery to enhance customer success and adoption.
Experience:AirlinesTravel technologyB2B SaaS
Skills:Stakeholder managementStrategic planningNegotiationData-driven decision makingCross-functional coordination
Tech Stack:CRMOffer, Order ManagementCustomer ExperienceDigital ExperienceNDCCreation PlatformGDSPaymentLeisure Package DistributionRailAirport

Company Brief

Amadeus
Provides technology solutions for the global travel industry, including reservation systems, distribution, airline IT, hospitality, and data-driven services to travel providers, agencies, and OTAs to manage bookings and operations.
Industry: TravelTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Madrid, Spain
Founded: 1987
WebsiteLinkedIn