Wing Assistant

1 week ago

Customer Service Representative (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer inquiries across email, chat, phone, and ticketing systems. Own and manage assigned tickets from receipt to resolution, accurately document and categorize issues, and escalate complex concerns when needed. Deliver timely, professional, empathetic support while meeting SLAs, monitoring open cases, and providing regular status updates to ensure a seamless customer experience.

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
•Provide prompt, professional, solution-oriented support while maintaining empathy and ownership.
•Own assigned tickets from receipt through resolution, including accurate categorization, prioritization, and documentation.
•Escalate complex concerns to internal teams when necessary and monitor open cases until resolution.
•Ensure customer interactions meet SLAs and provide regular status updates throughout the resolution process.

Pay and Benefits

Salary: PHP 25,000 - 30,000 monthly

Key Requirements

•Bachelor's degree preferred or equivalent work experience.
•2+ years of experience in customer support, customer success, client services, or account coordination.
•Experience supporting B2B customers is preferred.
•Excellent English communication skills, both written and verbal.
•Comfortable working in a fast-paced, metrics-driven environment.

Experience:2+ years

Education:Bachelor's

Skills:EmpathyCommunicationOwnershipProblem-solving

Languages:English

Company Brief

Wing Assistant

Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.

Industry: Recruitment Agencies

Website

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Wing Assistant

1 week ago

Customer Service Representative (CSR)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
•Provide prompt, professional, solution-oriented support while maintaining empathy and ownership.
•Own assigned tickets from receipt through resolution, including accurate categorization, prioritization, and documentation.
•Escalate complex concerns to internal teams when necessary and monitor open cases until resolution.
•Ensure customer interactions meet SLAs and provide regular status updates throughout the resolution process.

Pay and Benefits

Salary: PHP 25,000 - 30,000 monthly

Key Requirements

•Bachelor's degree preferred or equivalent work experience.
•2+ years of experience in customer support, customer success, client services, or account coordination.
•Experience supporting B2B customers is preferred.
•Excellent English communication skills, both written and verbal.
•Comfortable working in a fast-paced, metrics-driven environment.

Experience:2+ years

Education:Bachelor's

Skills:EmpathyCommunicationOwnershipProblem-solving

Languages:English

Company Brief

Wing Assistant

Industry: Recruitment Agencies

Website