Customer Success Representative (CSR)

Wing Assistant
Philippines
Workplace: RemoteFull timePHP 25,000 - 30,000 monthlyFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Empathy","Communication","Ownership","Problem-solving"]

Serve as the primary point of contact for customer inquiries across email, chat, phone, and ticketing systems. Own and manage assigned tickets from receipt to resolution, accurately document and categorize issues, and escalate complex concerns when needed. Deliver timely, professional, empathetic support while meeting SLAs, monitoring open cases, and providing regular status updates to ensure a seamless customer experience.

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FursaFursa
Wing Assistant
Wing Assistant
1 month ago

Customer Success Representative (CSR)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for customer inquiries across email, chat, phone, and ticketing systems. Own and manage assigned tickets from receipt to resolution, accurately document and categorize issues, and escalate complex concerns when needed. Deliver timely, professional, empathetic support while meeting SLAs, monitoring open cases, and providing regular status updates to ensure a seamless customer experience.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to customer inquiries through email, chat, phone, ticketing systems, and other communication channels.
  • •Provide prompt, professional, solution-oriented support while maintaining empathy and ownership.
  • •Own assigned tickets from receipt through resolution, including accurate categorization, prioritization, and documentation.
  • •Escalate complex concerns to internal teams when necessary and monitor open cases until resolution.
  • •Ensure customer interactions meet SLAs and provide regular status updates throughout the resolution process.

Pay and Benefits

Salary: PHP 25,000 - 30,000 monthly

Key Requirements

  • •Bachelor's degree preferred or equivalent work experience.
  • •2+ years of experience in customer support, customer success, client services, or account coordination.
  • •Experience supporting B2B customers is preferred.
  • •Excellent English communication skills, both written and verbal.
  • •Comfortable working in a fast-paced, metrics-driven environment.
Experience:2+ years
Education:Bachelor's
Skills:EmpathyCommunicationOwnershipProblem-solving
Languages:English

Company Brief

Wing Assistant
Provides remote virtual assistant and administrative support services, matching businesses with trained assistants for tasks like scheduling, email management, research, and operations to improve productivity and reduce overhead.
Industry: Recruitment Agencies
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