Tony Blair Institute for Global Change

3 weeks ago

Senior IT Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Provide responsive 1st and 2nd line IT support to end users in a secure, professional environment, handling incidents and service requests via phone, email, chat, or in-person. Diagnose and troubleshoot hardware and software, support onboarding with ready-to-use laptops/devices, and maintain accurate asset records through ITAM. Coordinate with global helpdesks and assist with business application support, while supporting security compliance activities like MFA, anti-virus, and threat detection.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide responsive 1st and 2nd line technical support to end users, coordinating with global helpdesks to hand over tickets and tasks.
•Respond to and resolve IT service requests and incidents, maintaining timely resolution and high customer satisfaction.
•Diagnose and troubleshoot hardware and software issues, escalating more complex problems to senior analysts.
•Onboard new staff by ensuring IT services and devices (e.g., laptops) are ready on day one.
•Work with ITAM for end-user asset management and assist with business application support and IT security/compliance activities.

Key Requirements

•3–5 years of first- and second-line IT support experience in a corporate/enterprise environment.
•Experience supporting Windows and macOS devices in a Microsoft 365 environment.
•Experience supporting senior executives and VIP users.
•Proven experience working in an onsite IT Support, Service Desk, or End User Computing role.
•A diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related discipline, or equivalent practical experience.

Experience:EnterpriseService deskEnd user computing

Education:Bachelor's in Information Technology, Computer Science, Computer Engineering (or related discipline)

Skills:Customer serviceCommunicationAnalyticalTroubleshootingCollaboration

Tech Stack:Windows 10/11MacOSIOSMicrosoft 365Entra ID (Azure Active Directory)Exchange OnlineMDMSlackITSMFreshserviceSalesforceJAMFVideo conferencingMulti factor authenticationAnti-virus protectionThreat detection

Company Brief

Tony Blair Institute for Global Change

The Tony Blair Institute for Global Change is a non-profit policy and advisory organisation that supports political leaders and governments with policy development, implementation advice, and practical support to drive governance, economic reform, and global development.

Industry: Nonprofit

Company Size: Large (251 to 1,000 employees)

Growth: Nonprofit & NGO

Funding: Grant Funded

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Tony Blair Institute for Global Change

3 weeks ago

Senior IT Support Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Sr. Manager level

Key Responsibilities

•Provide responsive 1st and 2nd line technical support to end users, coordinating with global helpdesks to hand over tickets and tasks.
•Respond to and resolve IT service requests and incidents, maintaining timely resolution and high customer satisfaction.
•Diagnose and troubleshoot hardware and software issues, escalating more complex problems to senior analysts.
•Onboard new staff by ensuring IT services and devices (e.g., laptops) are ready on day one.
•Work with ITAM for end-user asset management and assist with business application support and IT security/compliance activities.

Key Requirements

•3–5 years of first- and second-line IT support experience in a corporate/enterprise environment.
•Experience supporting Windows and macOS devices in a Microsoft 365 environment.
•Experience supporting senior executives and VIP users.
•Proven experience working in an onsite IT Support, Service Desk, or End User Computing role.
•A diploma or bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or related discipline, or equivalent practical experience.

Experience:EnterpriseService deskEnd user computing

Education:Bachelor's in Information Technology, Computer Science, Computer Engineering (or related discipline)

Skills:Customer serviceCommunicationAnalyticalTroubleshootingCollaboration

Company Brief

Tony Blair Institute for Global Change

Industry: Nonprofit

Company Size: Large (251 to 1,000 employees)

Growth: Nonprofit & NGO

Funding: Grant Funded

Headquarters: London, United Kingdom

Founded: 2016

Website LinkedIn