Customer Engineer-DDP/ETCH/FEP/EPI

Applied Materials
Chengdu
Workplace: OnsiteFull timeFunction: Field Service, Maintenance & Skilled TradesExperience: 4-7 yearsEducation: associatesSkills: ["Communication","Troubleshooting","Mentoring"]

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading customer equipment. Use basic diagnostic techniques and digital analytics to troubleshoot issues and coordinate solutions, with guidance from senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while communicating with customers to ensure smooth operations and exceptional service. Train and mentor junior engineers as needed.

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Applied Materials
Applied Materials
3 days ago

Customer Engineer-DDP/ETCH/FEP/EPI

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Serve as the direct liaison with semiconductor customers by installing, maintaining, and upgrading customer equipment. Use basic diagnostic techniques and digital analytics to troubleshoot issues and coordinate solutions, with guidance from senior Customer Engineers. Perform preventative and corrective maintenance across electrical, vacuum, mechanical, plasma, hydraulic, and gas systems, while communicating with customers to ensure smooth operations and exceptional service. Train and mentor junior engineers as needed.
Location: Chengdu
Workplace: Onsite
Employment Type: Full time
Job Function: Field Service, Maintenance & Skilled Trades
Seniority: Mid level

Key Responsibilities

  • •Install, maintain, and upgrade customer equipment.
  • •Assess and address technical issues using basic diagnostic techniques, with assistance from Senior Field Service Engineers.
  • •Collaborate with Senior Field Service Engineers and/or customers to understand roadmaps, process flows, inflection points, and requirements.
  • •Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems.
  • •Coordinate and communicate directly with customers and train/mentor junior Field Service Engineers.

Key Requirements

  • •Completion of an Associate degree, military technical training, field service experience, or trade certification.
  • •4-7 years of work experience in the semiconductor industry or another equipment support industry.
  • •Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics.
  • •Strong knowledge of hand tools and their appropriate usage, including digital multimeters.
  • •Basic knowledge of Microsoft Excel, Word, and PowerPoint, with effective written and verbal communication skills.
Experience:4-7 yearsSemiconductorEquipment support
Education:Associate's
Skills:CommunicationTroubleshootingMentoring
Licenses:Driver’s license
Tech Stack:Microsoft ExcelMicrosoft WordMicrosoft PowerPoint

Company Brief

Applied Materials
Provides semiconductor manufacturing equipment, services, and software used to build advanced chips and display technologies. Its tools support materials engineering, deposition, etching, inspection, and process control for major electronics manufacturers worldwide.
Industry: Industrial Machinery
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Santa Clara, United States
Founded: 1967
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