Stage Experience Lead - Full Time (Calgary, AB, CA, T3A 0E2)

Sephora
Calgary
Workplace: OnsiteFull timeCAD 20 - 23.55 hourlyFunction: Administration & Executive AssistanceSkills: ["Communication","Influencing","Team building","Coaching","Client service"]

Oversee all sales-floor departments in a Sephora location, ensuring the on-stage team consistently executes Sephora’s selling model and delivers outstanding client service. Manage and escalate client feedback, support client-interactive technology training, and help drive store goals through events and performance check-ins. Coach team members on improvement opportunities and contribute to the store’s sales performance and business opportunities.

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FursaFursa
Sephora
Sephora
1 day ago

Stage Experience Lead - Full Time (Calgary, AB, CA, T3A 0E2)

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Last checked: 12 hours agoStatus: Live

Job Summary

Oversee all sales-floor departments in a Sephora location, ensuring the on-stage team consistently executes Sephora’s selling model and delivers outstanding client service. Manage and escalate client feedback, support client-interactive technology training, and help drive store goals through events and performance check-ins. Coach team members on improvement opportunities and contribute to the store’s sales performance and business opportunities.
Location: Calgary
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Oversee all sales floor departments within a Sephora location (e.g., Beauty, Skincare, Fragrance & Haircare) and support achievement of store objectives.
  • •Ensure all on-stage cast properly execute Sephora’s selling model and respond to client feedback by department.
  • •Support training for World selling cast on Client Interactive Technology.
  • •Support in-store events as needed to help meet store goals and client needs.
  • •Coach performance management situations, deliver timely feedback for improvement, and participate in regular check-ins with direct reports.

Pay and Benefits

Salary: CAD 20 - 23.55 hourly

Key Requirements

  • •1–3 years of experience in a similar role at a similar volume store (or equivalent internal experience).
  • •Excellent verbal and written communications skills with the ability to influence business partners clearly and concisely.
  • •Proven ability to create teams by attracting and identifying talented store leaders.
  • •Ability to train and develop cast to drive sales and deliver outstanding client service.
  • •Ability to coach performance management situations within the assigned area and deliver timely improvement feedback.
Experience:RetailCustomer service
Skills:CommunicationInfluencingTeam buildingCoachingClient service

Company Brief

Sephora
Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.
Industry: Omnichannel Retail
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Paris, France
Founded: 1969
WebsiteLinkedIn