Senior Customer Engineer - San Francisco

Cloudflare
San Francisco
Workplace: HybridFull timeUSD 244,000 - 336,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Presentation","Stakeholder management","Communication","Trusted advisory","Customer focus"]

Operate as a quota-carrying technical advisor, owning the customer relationship from discovery through long-term adoption. Partner with Account Executives on technical discovery, bespoke architectures, demos, and PoCs across Security, Networking, and Developer Platforms. Lead technical onboarding, monitor health/telemetry for fast time-to-value, and drive expansion via QBRs. Use AI-augmented workflows to automate routine tasks and focus on high-value architecture and measurable business outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Cloudflare
Cloudflare
1 month ago

Senior Customer Engineer - San Francisco

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Operate as a quota-carrying technical advisor, owning the customer relationship from discovery through long-term adoption. Partner with Account Executives on technical discovery, bespoke architectures, demos, and PoCs across Security, Networking, and Developer Platforms. Lead technical onboarding, monitor health/telemetry for fast time-to-value, and drive expansion via QBRs. Use AI-augmented workflows to automate routine tasks and focus on high-value architecture and measurable business outcomes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Lead technical discovery with Account Executives, building bespoke architectures and delivering product demonstrations and PoCs across Cloudflare’s portfolio.
  • •Own customer adoption by leading technical onboarding and acting as primary executive/engineering contact across discovery, demos, onboarding, technical health, and risk.
  • •Carry a variable quota and drive platform adoption, retention, and cross-sell/up-sell opportunities using product usage data; run technical QBRs.
  • •Maintain trusted advisory across the customer lifecycle from onboarding through maturity, renewal, and expansion.
  • •Use AI agents and internal platforms to automate routine work (e.g., RFP/security questionnaire responses, sandbox provisioning, telemetry monitoring).

Pay and Benefits

Salary: USD 244,000 - 336,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Experience in a customer-facing technical role such as Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering.
  • •Broad technical expertise spanning web security, networking (routing, DNS, DDoS mitigation), cloud infrastructure, and enterprise architecture.
  • •Track record operating in a quota-carrying or revenue-aligned environment with strong understanding of SaaS metrics and enterprise sales cycles.
  • •Exceptional presentation and stakeholder management skills to bridge technical details and C-suite business strategy.
  • •Proficiency with quota-aligned commercial accountability, including discovery-to-adoption ownership and expansion strategy.
Experience:SaaSEnterprise sales
Skills:PresentationStakeholder managementCommunicationTrusted advisoryCustomer focus
Languages:English
Tech Stack:CloudflareWorkers AIAI GatewayVectorizePrompt engineeringLarge Language Model (LLM) orchestrationRetrieval-Augmented Generation (RAG)PythonJavaScriptAPI connectorsEdge computingDNSDDoS mitigation

Company Brief

Cloudflare
Provides a global network and cloud platform that delivers security, performance, and reliability services for web applications, APIs, and Internet properties, including CDN, DDoS protection, DNS, and zero-trust security solutions.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn