Citizens Bank

1 day ago

Sr BI Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Support Voice of Customer (VoC) and customer-insights efforts by analyzing feedback programs, external research, and internal customer/operational data. Build and maintain data-driven solutions for strategic decision-making, working with senior CX leaders and stakeholders to gather requirements, run SQL/Python analysis, and create actionable reports and dashboards using tools like Excel, Power BI, and Tableau.

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Analyze data from internal VoC programs (e.g., NPS, CSAT, transactional surveys, complaints) and interpret external third-party research (e.g., benchmark studies, syndicated reports).
•Identify trends, patterns, and emerging customer needs across channels and touchpoints, transforming data into visualizations and reports for decision-making.
•Conduct hypothesis testing support by defining necessary data, running database queries, and performing supporting analysis.
•Develop data-backed recommendations to improve customer experience, processes, or service/product offerings, and synthesize findings into clear summaries for stakeholders.
•Contribute to dashboards and recurring insights deliverables, creating charts/tables/visuals and ensuring data accuracy and consistency.

Pay and Benefits

Salary: USD 105,000 - 140,000 annually

Perks:Health InsuranceDentalVisionRetirement Benefits

Key Requirements

•Bachelor’s degree in Business, Marketing, Analytics, Statistics, Psychology, Social Sciences, or a related field.
•5-7 years of experience in analytics, customer insights, market research, consulting, or a related role.
•Experience analyzing Voice of Customer programs or customer survey platforms (e.g., Qualtrics, Medallia).
•Experience with external research vendors or syndicated research (e.g., JD Power, Bain, Forrester).
•Basic knowledge of statistics and data visualization best practices.

Experience:5-7 yearsCustomer insightsMarket researchConsulting

Education:Bachelor's in Business, Marketing, Analytics, Statistics, Psychology, Social Sciences, or a related field

Skills:Analytical SkillsSynthesis & StorytellingCommunicationCollaborationCuriosity & Learning Mindset

Tech Stack:ExcelGoogle SheetsPower BITableauQualtricsSQLPythonMedallia

Eligibility

Visa:H-1B

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website

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Citizens Bank

1 day ago

Sr BI Analyst

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Columbus

Workplace: Hybrid

Employment Type: Full time

Job Function: Data Analytics & Business Intelligence

Seniority: Mid level

Key Responsibilities

•Analyze data from internal VoC programs (e.g., NPS, CSAT, transactional surveys, complaints) and interpret external third-party research (e.g., benchmark studies, syndicated reports).
•Identify trends, patterns, and emerging customer needs across channels and touchpoints, transforming data into visualizations and reports for decision-making.
•Conduct hypothesis testing support by defining necessary data, running database queries, and performing supporting analysis.
•Develop data-backed recommendations to improve customer experience, processes, or service/product offerings, and synthesize findings into clear summaries for stakeholders.
•Contribute to dashboards and recurring insights deliverables, creating charts/tables/visuals and ensuring data accuracy and consistency.

Pay and Benefits

Salary: USD 105,000 - 140,000 annually

Perks:Health InsuranceDentalVisionRetirement Benefits

Key Requirements

•Bachelor’s degree in Business, Marketing, Analytics, Statistics, Psychology, Social Sciences, or a related field.
•5-7 years of experience in analytics, customer insights, market research, consulting, or a related role.
•Experience analyzing Voice of Customer programs or customer survey platforms (e.g., Qualtrics, Medallia).
•Experience with external research vendors or syndicated research (e.g., JD Power, Bain, Forrester).
•Basic knowledge of statistics and data visualization best practices.

Experience:5-7 yearsCustomer insightsMarket researchConsulting

Education:Bachelor's in Business, Marketing, Analytics, Statistics, Psychology, Social Sciences, or a related field

Skills:Analytical SkillsSynthesis & StorytellingCommunicationCollaborationCuriosity & Learning Mindset

Tech Stack:ExcelGoogle SheetsPower BITableauQualtricsSQLPythonMedallia

Eligibility

Visa:H-1B

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Citizens Bank

Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Providence, United States

Founded: 1828

Website