Customer Experience Banker - Westland, OH

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Relationship management","Communication","Presentation","Sales acumen"]

Serve as a financial concierge for walk-in customers, providing excellent service and accurately processing transactions while supporting daily balance and operational compliance. Retain and grow consumer and business relationships by identifying goals and needs, educating customers on consumer deposit products, and driving disciplined follow-up through outbound calling and referrals. Deepen partnerships by connecting customers to other bank areas and ensuring adherence to security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
17 hours ago

Customer Experience Banker - Westland, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a financial concierge for walk-in customers, providing excellent service and accurately processing transactions while supporting daily balance and operational compliance. Retain and grow consumer and business relationships by identifying goals and needs, educating customers on consumer deposit products, and driving disciplined follow-up through outbound calling and referrals. Deepen partnerships by connecting customers to other bank areas and ensuring adherence to security, risk, and regulatory policies.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Educate customers on consumer deposit products.
  • •Proactively identify opportunities to grow customer relationships through a disciplined sales process, new customer follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other bank areas to deepen relationships and partnerships.
  • •Follow operational, security, risk, and regulatory policies and procedures.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration/contracting/civil affairs or similar role, or a Bachelor's Degree.
  • •Proficiency in providing customer service and resolving customer issues.
  • •Ability to understand and educate customers on consumer deposit products.
  • •Comfort following a disciplined sales process, including new customer follow-up and outbound calling/referrals.
  • •Cash handling skills and comfort with technology such as mobile and online banking services.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceRelationship managementCommunicationPresentationSales acumen
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn