Desktop Support Senior Associate - Helpdesk

Provide first-line IT service desk support to end users for devices, applications, and processes. Diagnose, record, update, and escalate support issues while supporting end-user onboarding. Collaborate with internal IT teams on system testing, integration, and maintenance, and help identify and implement process and technology improvements. Work within a diverse global team across 24/7 rotational shifts in Guadalajara with in-office attendance required.