Technology Services Associate (Toronto, ON, CA)

Zurich Insurance
Toronto
Workplace: OnsiteFull time55,000 - 70,000Function: Solutions Engineering & Sales EngineeringExperience: 1-2 yearsEducation: bachelorsSkills: ["Customer service","Communication","Prioritization","Ability to manage multiple requests"]

Provide first- and second-level IT support for end users through helpdesk tickets and walk-in requests, troubleshooting hardware, software, mobile, printing, and connectivity issues. Support Microsoft 365 and meeting room technologies, including Teams Rooms, and perform laptop imaging, configuration, deployment, and recovery. Coordinate onboarding/offboarding and manage IT assets in ServiceNow, escalating complex incidents and helping deliver high-quality customer service while following IT security and compliance standards.

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Zurich Insurance
Zurich Insurance
1 day ago

Technology Services Associate (Toronto, ON, CA)

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Last checked: 9 hours agoStatus: Live

Job Summary

Provide first- and second-level IT support for end users through helpdesk tickets and walk-in requests, troubleshooting hardware, software, mobile, printing, and connectivity issues. Support Microsoft 365 and meeting room technologies, including Teams Rooms, and perform laptop imaging, configuration, deployment, and recovery. Coordinate onboarding/offboarding and manage IT assets in ServiceNow, escalating complex incidents and helping deliver high-quality customer service while following IT security and compliance standards.
Location: Toronto
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Provide first- and second-level IT support via helpdesk tickets and technology support channels.
  • •Troubleshoot and resolve issues across hardware, software, mobile devices, printing, and connectivity.
  • •Support Microsoft 365 technologies and Microsoft Teams Rooms/meeting room systems for events and business meetings.
  • •Perform laptop imaging, configuration, deployment, replacement, and recovery; coordinate end-user onboarding and offboarding.
  • •Manage IT assets in ServiceNow, maintain accurate inventory records, escalate complex incidents, and follow IT security, compliance, and service management standards.

Pay and Benefits

Salary: 55,000 - 70,000
Perks:Health InsurancePaid Leave

Key Requirements

  • •Diploma or degree in Information Technology, Computer Networking, Computer Systems Technology, Computer Science, or a related field.
  • •1–2 years of experience in IT support, technical support, service desk, workplace technology, or end-user computing.
  • •Experience troubleshooting Windows operating systems, Microsoft 365 applications, and computer hardware.
  • •Experience supporting laptops, mobile devices, peripherals, and collaboration technologies.
  • •Legally eligible to work in Canada.
Experience:1-2 years
Education:Bachelor's
Skills:Customer serviceCommunicationPrioritizationAbility to manage multiple requests
Tech Stack:WindowsMicrosoft 365OutlookTeamsOneDriveSharePointMicrosoft Teams RoomsServiceNowActive DirectoryEntra ID (Azure AD)Microsoft Intune

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn