Strategic Customer Success Manager

Samsara
United States, Canada
Workplace: RemoteFull timeUSD 97,282.5 - 147,150 annuallyFunction: Customer Success & Account ManagementExperience: 6+ yearsSkills: ["Communication","Relationship-building","Problem-solving","Emotional intelligence","Leadership"]

Strategic Customer Success Manager responsible for extending Samsara’s IoT-enabled platform to large fleet customers. You’ll collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to craft joint success plans, run executive reviews, and drive adoption of Samsara solutions across industries such as field services, transportation, utilities, and school operations. This remote US role includes up to 25-40% travel and a pathway to grow within a hyper-growth environment.

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FursaFursa
Samsara
Samsara
9 months ago

Strategic Customer Success Manager

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Last checked: 12 hours agoStatus: Live

Job Summary

Strategic Customer Success Manager responsible for extending Samsara’s IoT-enabled platform to large fleet customers. You’ll collaborate cross-functionally with Sales, Support, Sales Engineering, and Product to craft joint success plans, run executive reviews, and drive adoption of Samsara solutions across industries such as field services, transportation, utilities, and school operations. This remote US role includes up to 25-40% travel and a pathway to grow within a hyper-growth environment.
Location: United States, Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform
  • •Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value
  • •Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership, where we look back at past successes and align on upcoming goals
  • •Conduct workshops with customers to understand their current operations and recommend workflow changes to get the most out of their Samsara products
  • •Deeply understand the Samsara platform’s capabilities and explain them to businesses of all types - field services, utilities, long-haul transportation, school buses, and many more.
Travel: Medium travel

Pay and Benefits

Salary: USD 97,282.5 - 147,150 annually
Perks:Health InsuranceRemote WorkFlexible Working

Key Requirements

  • •6+ years in a senior Customer Success, account management, or strategic consulting role
  • •Experience supporting Enterprise SaaS and/or Fortune 500 companies
  • •Strong priority management and high emotional intelligence in a demanding, high-visibility role
  • •Experience supporting or working with technical products
  • •Solutions-oriented with strong problem-solving skills
Experience:6+ yearsEnterprise SaaSFortune 500IoTFleet/Transportation
Skills:CommunicationRelationship-buildingProblem-solvingEmotional intelligenceLeadership
Languages:English
Tech Stack:IoTSaaS

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn