Adaptive Security

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Own customer onboarding and technical support as the first line of defense, guiding successful implementations through kick-off calls and ongoing issue resolution. Monitor support channels and troubleshoot customer-reported problems, escalating complex incidents with Engineering. Partner with Product, Design, and leadership to improve the customer experience and translate feedback into product enhancements, ensuring customers see immediate, lasting value from the platform.

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own customer implementation, onboarding, and support end-to-end.
•Run kick-off calls to ensure successful setup and clear expectations.
•Serve as the first responder for customer-reported issues, troubleshooting and driving timely resolutions.
•Monitor support channels (email, chat, etc.) and respond efficiently to inquiries.
•Collaborate with Engineering and internal teams to escalate incidents and improve the customer experience and processes.

Pay and Benefits

Salary: USD 110,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceWellness StipendMeal Allowance

Key Requirements

•2-4 years of experience in Customer Success, Implementation, Client Support, or a similar role at a SaaS company.
•Strong troubleshooting and problem-solving skills.
•Excellent written and verbal communication skills with a customer-first mindset.
•Ability to multitask, prioritize, and thrive in a fast-paced startup environment.
•Experience working cross-functionally to solve technical problems and quickly remediate for clients.

Experience:2-4 yearsSaaSCybersecurity

Skills:TroubleshootingProblem-solvingCommunicationMultitaskingCustomer-first mindset

Company Brief

Adaptive Security

Provides AI-native security awareness training and multi-channel attack simulations to protect organizations from deepfakes, vishing, smishing, and other AI-powered social engineering threats.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2024

Glassdoor: 3.3

Website LinkedIn Glassdoor

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Adaptive Security

3 weeks ago

Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Own customer implementation, onboarding, and support end-to-end.
•Run kick-off calls to ensure successful setup and clear expectations.
•Serve as the first responder for customer-reported issues, troubleshooting and driving timely resolutions.
•Monitor support channels (email, chat, etc.) and respond efficiently to inquiries.
•Collaborate with Engineering and internal teams to escalate incidents and improve the customer experience and processes.

Pay and Benefits

Salary: USD 110,000 - 125,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceWellness StipendMeal Allowance

Key Requirements

•2-4 years of experience in Customer Success, Implementation, Client Support, or a similar role at a SaaS company.
•Strong troubleshooting and problem-solving skills.
•Excellent written and verbal communication skills with a customer-first mindset.
•Ability to multitask, prioritize, and thrive in a fast-paced startup environment.
•Experience working cross-functionally to solve technical problems and quickly remediate for clients.

Experience:2-4 yearsSaaSCybersecurity

Skills:TroubleshootingProblem-solvingCommunicationMultitaskingCustomer-first mindset

Company Brief

Adaptive Security

Provides AI-native security awareness training and multi-channel attack simulations to protect organizations from deepfakes, vishing, smishing, and other AI-powered social engineering threats.

Industry: Cybersecurity

Company Size: Medium (51 to 250 employees)

Growth: Early Stage Startup

Funding: Series A

Headquarters: New York, United States

Founded: 2024

Glassdoor: 3.3

Website LinkedIn Glassdoor