Claims Quality Assurance & Process Improvement (Kuala Lumpur, MY)

Allianz
Kuala Lumpur
Full timeFunction: QA, Test & Release EngineeringExperience: 5-7 yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Stakeholder management","Communication","Presentation"]

Perform claims quality assurance to ensure compliance with regulatory requirements, Allianz standards, and claims handling guidelines. Drive continuous improvement in claims quality, operational efficiency, and customer outcomes through quality reviews, root-cause analysis, and corrective action. Partner with Claims Management and collaborate with stakeholders across Claims, Operations, and IT to support claims process and system enhancements, including requirements gathering, testing, and post-deployment reviews.

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FursaFursa
Allianz
Allianz
3 hours ago

Claims Quality Assurance & Process Improvement (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Perform claims quality assurance to ensure compliance with regulatory requirements, Allianz standards, and claims handling guidelines. Drive continuous improvement in claims quality, operational efficiency, and customer outcomes through quality reviews, root-cause analysis, and corrective action. Partner with Claims Management and collaborate with stakeholders across Claims, Operations, and IT to support claims process and system enhancements, including requirements gathering, testing, and post-deployment reviews.
Location: Kuala Lumpur
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Manage Claims Quality Assurance activities across all claims lines.
  • •Conduct quality reviews and identify opportunities to improve claims handling standards and compliance.
  • •Analyze quality trends, root causes, and operational gaps, and recommend corrective actions.
  • •Partner with Claims Management to drive continuous improvement initiatives and strengthen governance.
  • •Support claims process and system enhancement initiatives, including gathering business requirements and supporting testing/implementation/post-deployment reviews.

Key Requirements

  • •Degree in Insurance, Business, Finance, Information Systems, or a related discipline.
  • •Minimum 5–7 years of experience in Claims, Quality Assurance, Process Improvement, or Operations Management.
  • •Strong knowledge of claims handling processes, quality assurance methodologies, and insurance operations.
  • •Experience in business process improvement, system enhancement, or project implementation.
  • •Excellent analytical, problem-solving, stakeholder management, and communication skills.
Experience:5-7 yearsInsuranceClaimsQuality assuranceProcess improvementOperations
Education:Bachelor's
Skills:AnalyticalProblem-solvingStakeholder managementCommunicationPresentation
Tech Stack:Microsoft OfficeChatGPT

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn