Customer Specialist - Part Time

CarMax
Cleveland
Workplace: OnsitePart timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Building relationships","Teamwork","Integrity","Attention to detail"]

Provide exceptional guidance to customers throughout their used-car buying and selling journey, from sales and appraisals through test drives and financing applications. Assess vehicle condition, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle customer and administrative processes such as paperwork, payment management, and service appointment setup while reviewing repair order invoices for accurate billing.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
CarMax
CarMax
9 months ago

Customer Specialist - Part Time

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Provide exceptional guidance to customers throughout their used-car buying and selling journey, from sales and appraisals through test drives and financing applications. Assess vehicle condition, manage inventory check-in and reconciliation, and perform cosmetic inspections to meet CarMax quality standards. Handle customer and administrative processes such as paperwork, payment management, and service appointment setup while reviewing repair order invoices for accurate billing.
Location: Cleveland
Workplace: Onsite
Employment Type: Part time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Guide customers through the buying/selling process, including facilitating appraisals, test drives, and financing applications
  • •Conduct vehicle condition assessments and collect, record, and communicate information used for customer appraisals
  • •Check in and receive shipped vehicles; perform daily scanning and reconciliation of vehicle inventory
  • •Perform cosmetic inspections and ensure vehicles meet CarMax Quality Standards
  • •Handle administrative tasks including printing reports, maintaining paperwork, managing payments, and reviewing repair order invoices for accuracy

Key Requirements

  • •Demonstrate exceptional communication skills and confidence in yourself, the product, and CarMax
  • •Build and maintain strong customer relationships and create win-win solutions to customer issues
  • •Demonstrate strong team behaviors (integrity, respect, inclusion, fairness, and fun) while balancing customer and business needs
  • •Get work done on time and follow the right process with close attention to detail
  • •Have a high school diploma (or equivalent) and sales/customer service experience; maintain a valid driver’s license
Experience:RetailCustomer service
Education:High School
Skills:CommunicationBuilding relationshipsTeamworkIntegrityAttention to detail
Licenses:Valid Driver’s License
Tech Stack:Microsoft Office SuiteWordExcelPowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn