Asana

1 week ago

GTM Systems and Business Process Manager - Renewals and CX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Own business process improvements across Renewals and Customer Success by translating field insights into crisp requirements for Enterprise Technology. Conduct structured discovery (interviews, shadowing, workflow audits, and data analysis), map current-state workflows, and drive adoption and feedback loops after launches. Lead cross-functional alignment with Revenue Strategy & Operations and Enterprise Technology, and act as the single escalation point for tool friction and workflow changes. Serve as a power user across Salesforce, QuadSci, and Trig.ai.

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Translate field needs between Renewals/Customer Success and Enterprise Technology into business requirements
•Surface pain points and unmet needs via structured discovery (interviews, process shadowing, workflow audits, data analysis)
•Own the process improvement lifecycle: map workflows, identify tooling gaps, and prioritize improvements by impact/effort/alignment
•Track adoption and outcomes post-launch and close the feedback loop with stakeholders
•Drive cross-functional alignment and serve as the escalation point for tool friction and workflow changes

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health InsuranceWellness StipendGym MembershipRetirement

Key Requirements

•7+ years in business operations, revenue operations, process improvement, or a related field; experience supporting customer-facing go-to-market teams
•Translate ambiguous operational problems into structured requirements and execute them through to completion
•Cross-functional experience with technical teams (engineering, IT, or enterprise technology) and familiarity with agile/product development workflows
•Experience in renewals, customer success, or SaaS go-to-market motions
•Strong understanding of AI CSM tools and exceptional written and verbal communication

Experience:7+ years

Skills:CommunicationProcess thinkingCross-functional collaborationStakeholder managementProblem structuring

Languages:En

Tech Stack:SalesforceQuadSciTrig.aiAICSMAgile

Company Brief

Asana

Asana provides a work management platform that helps teams coordinate, track, and manage tasks, projects, and workflows. It offers collaboration, task tracking, automation, and reporting tools for organizations of all sizes.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor

Loading job details...

Preparing the role view and application actions.

Asana

1 week ago

GTM Systems and Business Process Manager - Renewals and CX

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: San Francisco

Workplace: Hybrid

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Translate field needs between Renewals/Customer Success and Enterprise Technology into business requirements
•Surface pain points and unmet needs via structured discovery (interviews, process shadowing, workflow audits, data analysis)
•Own the process improvement lifecycle: map workflows, identify tooling gaps, and prioritize improvements by impact/effort/alignment
•Track adoption and outcomes post-launch and close the feedback loop with stakeholders
•Drive cross-functional alignment and serve as the escalation point for tool friction and workflow changes

Pay and Benefits

Salary: USD 185,000 - 210,000 annually

Perks:Health InsuranceWellness StipendGym MembershipRetirement

Key Requirements

•7+ years in business operations, revenue operations, process improvement, or a related field; experience supporting customer-facing go-to-market teams
•Translate ambiguous operational problems into structured requirements and execute them through to completion
•Cross-functional experience with technical teams (engineering, IT, or enterprise technology) and familiarity with agile/product development workflows
•Experience in renewals, customer success, or SaaS go-to-market motions
•Strong understanding of AI CSM tools and exceptional written and verbal communication

Experience:7+ years

Skills:CommunicationProcess thinkingCross-functional collaborationStakeholder managementProblem structuring

Languages:En

Tech Stack:SalesforceQuadSciTrig.aiAICSMAgile

Company Brief

Asana

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 500M to 1B

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Glassdoor: 4.2

Website LinkedIn Glassdoor