Customer Service Specialist English and German

Stanley Black & Decker
Warsaw
Workplace: HybridFull timePLN 107,500 - 160,700Function: Customer Support (Service Desk)Skills: ["Customer-focused","Solution-oriented","Interpersonal communication","Proactive","Teamwork"]

Own end-to-end customer order management for assigned regional customers, serving as the main contact for order correspondence, service/quality actions, and disputes. Proactively manage order status and communicate with internal stakeholders across finance, warehouse, production, planning, and quality. Process inquiries within KPIs, support sales requests with quotes/samples, and help onboard an eProcurement platform.

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Stanley Black & Decker
Stanley Black & Decker
8 hours ago

Customer Service Specialist English and German

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Own end-to-end customer order management for assigned regional customers, serving as the main contact for order correspondence, service/quality actions, and disputes. Proactively manage order status and communicate with internal stakeholders across finance, warehouse, production, planning, and quality. Process inquiries within KPIs, support sales requests with quotes/samples, and help onboard an eProcurement platform.
Location: Warsaw
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Act as the first point of contact for customer and sales/operational issues for assigned regional customers.
  • •Manage customer orders end to end: quotations, order entry, delivery, and dispute management.
  • •Proactively communicate order status and distribute the Customer Orderbook report to customers.
  • •Coordinate internally with finance, warehouse, production, planning, and quality to meet customer requirements.
  • •Process calls/queries/requests within KPI targets per SOPs and raise/action disputes in line with SOPs, including claims validation and resolution activities.

Pay and Benefits

Salary: PLN 107,500 - 160,700
Equity and Bonus:Equity
Perks:Medical CareRetirement BenefitsPaid LeavePaid HolidaysRemote WorkMultibenefit CardsDisabilityLife InsuranceVision

Key Requirements

  • •Experience with Sales or Customer Service (preferred).
  • •Fluent in English and German.
  • •Strong commercial skills, solution orientation, and interpersonal/communication skills.
  • •Knowledge of ERP systems; SAP is an advantage.
  • •Comfort working in a team with high accuracy, proactive follow-up, and willingness to acquire product knowledge via training.
Skills:Customer-focusedSolution-orientedInterpersonal communicationProactiveTeamwork
Languages:EnglishGerman
Tech Stack:ERPSAPMS ExcelEProcurementFive9Telephony software

Company Brief

Stanley Black & Decker
Designs and manufactures hand tools, power tools, storage products, and industrial equipment for professional, industrial, and consumer customers. The company also provides engineered fastening, security, and infrastructure solutions through a portfolio of well-known brands.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New Britain, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
Website