Sales Support Representative

Ferguson
United States
Workplace: HybridFull timeUSD 18.71 - 29.92Function: Sales0Skills: ["Customer service","Upselling","Relationship building","Decision-making","Follow-through"]

Support sales associates to help customers select the right products and solutions. Provide personalized customer service by preparing timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve questions and concerns. Use customer relationship management (CRM) and phone systems effectively, learn product knowledge and processes quickly, and contribute in a fast-paced environment where responsiveness and follow-through matter.

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FursaFursa
Ferguson
Ferguson
17 hours ago

Sales Support Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Support sales associates to help customers select the right products and solutions. Provide personalized customer service by preparing timely quotations and accurate sales orders, coordinate deliveries, and handle inbound sales calls to resolve questions and concerns. Use customer relationship management (CRM) and phone systems effectively, learn product knowledge and processes quickly, and contribute in a fast-paced environment where responsiveness and follow-through matter.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Work with sales associates to support customer needs by determining the best products and solutions.
  • •Provide timely quotations and accurate sales orders to ensure personalized customer service.
  • •Coordinate deliveries on behalf of customers.
  • •Answer sales calls with general information and address/resolving customer concerns and questions.
  • •Effectively use a customer relationship management (CRM) system and phone system.

Pay and Benefits

Salary: USD 18.71 - 29.92
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0-3 years of sales and/or customer service experience (preferred).
  • •Strong sales skills, including the ability to upsell.
  • •Proven ability to respond quickly to customer needs and make timely decisions.
  • •Ability to work well in a fast-paced environment and follow through on commitments.
  • •General digital literacy, including Microsoft Office.
Skills:Customer serviceUpsellingRelationship buildingDecision-makingFollow-through
Tech Stack:CRMMicrosoft Office

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn