Partner Services Manager

Intercom
Dublin, London
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Presentation","Rapport building","Adaptability","Customer focus","Learning outcomes measurement"]

Own the end-to-end partner enablement programme for Fin, designing curriculum, certification pathways, and a recurring calendar of enablement moments. Deliver high-quality webinars and live sessions for partner audiences, and create AI-assisted self-led learning content at scale. Run certification on the learning platform, onboard and ramp new Service Delivery Partners, monitor delivery quality, and run quarterly business reviews while partnering with Deployment Services, Sales, and Customer Success to improve outcomes.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Intercom
Intercom
1 day ago

Partner Services Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Own the end-to-end partner enablement programme for Fin, designing curriculum, certification pathways, and a recurring calendar of enablement moments. Deliver high-quality webinars and live sessions for partner audiences, and create AI-assisted self-led learning content at scale. Run certification on the learning platform, onboard and ramp new Service Delivery Partners, monitor delivery quality, and run quarterly business reviews while partnering with Deployment Services, Sales, and Customer Success to improve outcomes.
Location: Dublin, London
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own the partner enablement programme end to end, including curriculum, certification pathways, and a regular enablement calendar.
  • •Prepare and deliver webinars and live enablement sessions on new releases, deployment methodology, and best practices.
  • •Curate self-led online enablement using AI technology to create, personalize, and maintain learning content.
  • •Run and manage the partner certification programme on the learning platform, tracking completion and holding partners to the certification bar.
  • •Onboard and ramp new Service Delivery Partners, monitor partner project quality against deployment methodology, and intervene with targeted enablement as needed.

Key Requirements

  • •6+ years of work experience, with 3+ years in enablement, training, or implementation/consulting roles.
  • •Design curricula and build certification programmes, with experience measuring learning outcomes.
  • •Confidently prepare and deliver polished webinars and live sessions to large external audiences.
  • •Hands-on AI fluency using AI tools to create, personalise, and maintain enablement content at scale.
  • •Build rapport with partners, consultants, and customers via video calls and adapt processes through experimentation.
Experience:6+ years
Skills:PresentationRapport buildingAdaptabilityCustomer focusLearning outcomes measurement
Languages:English
Tech Stack:AI toolsAI-assisted content creationAI agentsLarge Language ModelsIntercom help deskSanaWorkRampDocebo

Company Brief

Intercom
Provides a customer messaging platform combining chat, bots, and product tours to help businesses convert, engage, and support customers across their lifecycle. Integrates with CRM and workflow tools for personalized in-app and email communication.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2011
WebsiteLinkedIn