HSBC

1 month ago

Contact Centre Associate - Channel Islands and Isle of Man (Quezon, National Capital Region (NCR), PH, 1101)

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Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Join HSBC as a Contact Centre Associate supporting Channel Islands and Isle of Man through empathetic, solution-focused customer interactions. You’ll handle inbound/outbound calls, promote relevant products, resolve issues at first contact, and contribute to customer loyalty in a high-volume environment. A strong communicator with teamwork mindset thrives in a busy, service-focused team.

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answers (or makes) phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers’ issues at first contact where possible.
•Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
•Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
•Generating customer loyalty through strong knowledge of key products and services.
•Owns and resolves issues and understands how and when to escalate.

Key Requirements

•Must have education standard to at least high school diploma
•Must be proficient language(s) required by the process
•Open to working flexible shifting schedules
•Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
•Ability to work in a high-volume, fast paced environment is required

Experience:BankingFinancial services

Education:High School

Skills:CommunicationEmpathyCustomer serviceTeamworkProblem-solving

Languages:English

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 month ago

Contact Centre Associate - Channel Islands and Isle of Man (Quezon, National Capital Region (NCR), PH, 1101)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Philippines

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Answers (or makes) phone calls from HSBC customers in a polite and friendly way, instilling customer confidence and resolving customers’ issues at first contact where possible.
•Offers value added products and services based on customer needs analysis and ensures customer understanding of those products.
•Provides excellent customer service to basic inbound customer calls by keeping up to date on training and internal communications.
•Generating customer loyalty through strong knowledge of key products and services.
•Owns and resolves issues and understands how and when to escalate.

Key Requirements

•Must have education standard to at least high school diploma
•Must be proficient language(s) required by the process
•Open to working flexible shifting schedules
•Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
•Ability to work in a high-volume, fast paced environment is required

Experience:BankingFinancial services

Education:High School

Skills:CommunicationEmpathyCustomer serviceTeamworkProblem-solving

Languages:English

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn