Account Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Account Success Manager at Vendelux focuses on owning the full client lifecycle for B2B SaaS customers, guiding onboarding, fostering knowledge sharing, and crafting strategic plans to maximize renewals, upsells, and long-term value. You’ll build relationships with key stakeholders, tailor solutions to customer goals, and drive adoption through programs and community initiatives.

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
•Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
•Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
•Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
•Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

Pay and Benefits

Perks:Health InsuranceVisionPaid Leave

Key Requirements

•5+ years of experience in a Customer Success role at a B2B growth-stage startup
•Owned the full client lifecycle, renewals and upsells
•Ability to build and maintain relationships with key stakeholders and develop collaborative action plans
•Experience guiding customers through onboarding, training, and adoption to ensure success
•Comfort in a fast-paced environment and a proactive, ownership-driven mindset

Experience:5+ yearsSaaSB2BCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingCollaborationTime management

Company Brief

Vendelux

Operates an e-commerce platform selling consumer home and lifestyle products, providing online ordering, fulfillment, and customer support through a curated digital storefront aimed at retail consumers.

Industry: E-commerce

Website

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Vendelux

1 month ago

Account Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: New York

Workplace: Hybrid

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Build and maintain relationships with key stakeholders to ensure alignment and successful outcomes while developing collaborative action plans with them that outline key milestones, responsibilities, and timelines.
•Master the onboarding process, guiding customers through training and adoption while ensuring their success and satisfaction at every step.
•Foster knowledge sharing and community building among customers by organizing webinars, events, or case studies to strengthen the customer network.
•Identify and understand customer needs, challenges, and goals to tailor solutions effectively.
•Create strategic plans for managing client relationships and develop clear and compelling business cases ensuring long term success and growth.

Pay and Benefits

Perks:Health InsuranceVisionPaid Leave

Key Requirements

•5+ years of experience in a Customer Success role at a B2B growth-stage startup
•Owned the full client lifecycle, renewals and upsells
•Ability to build and maintain relationships with key stakeholders and develop collaborative action plans
•Experience guiding customers through onboarding, training, and adoption to ensure success
•Comfort in a fast-paced environment and a proactive, ownership-driven mindset

Experience:5+ yearsSaaSB2BCustomer success

Skills:CommunicationRelationship-buildingProblem-solvingCollaborationTime management

Company Brief

Vendelux

Industry: E-commerce

Website