Akima

5 months ago

Problem Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Manage the design and implementation of IT infrastructure, including network systems and related applications. Lead hardware and software inventory, procurement, and infrastructure enhancement recommendations using reporting and feasibility studies. Own the lifecycle of network infrastructure problem management—overseeing workarounds, known-error solutions, incident trend analysis, identification/diagnosis, and resolution/closure—while coordinating with CBP Problem leadership as the contract POC.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Manage IT infrastructure design and implementation across computer application systems, communications systems, networks, and related systems.
•Manage hardware/software inventory and procurement, and develop reporting tools and feasibility studies to recommend infrastructure enhancements.
•Lead problem identification, recording, investigation, and diagnosis for network infrastructure problems.
•Provide workarounds for incident management and manage development of final solutions for known errors.
•Implement and oversee the CBP Problem Management process, ensuring problems are properly resolved and closed while acting as the contract POC and coordinating with CBP Problem Manager leadership.

Pay and Benefits

Salary: USD 111,182.32 - 189,317.61

Key Requirements

•Obtain a CBP Background Investigation/clearance; some billets may require DoD Secret or Top-Secret access.
•Hold relevant certifications such as ITIL v3, CCNA, CCNP, or CompTIA.
•Earn a bachelor’s degree in a related technical field (e.g., Management Information Systems, Computer Science, Engineering, IT, Networking, Telecommunications).
•Have 6+ years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
•Demonstrate knowledge of networking concepts and equipment (routers, switches, firewalls, load balancers) and experience with enterprise-wide monitoring systems.

Experience:6+ years

Education:Bachelor's in Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Skills:LeadershipProject managementProblem identificationTrend analysisCommunication

Certifications:ITIL v3CCNACCNPCompTIA

Languages:En-us

Tech Stack:Network infrastructureRoutersSwitchesFirewallsLoad balancersEnterprise-wide monitoringIncident managementProblem management processKnown error solutions

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretDoD Top-Secret

Company Brief

Akima

Provides government and commercial clients with mission-critical services including operations & maintenance, logistics, IT, engineering, cybersecurity, and staffing solutions across defense, federal, and infrastructure markets.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website

Loading job details...

Preparing the role view and application actions.

Akima

5 months ago

Problem Support Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Manage IT infrastructure design and implementation across computer application systems, communications systems, networks, and related systems.
•Manage hardware/software inventory and procurement, and develop reporting tools and feasibility studies to recommend infrastructure enhancements.
•Lead problem identification, recording, investigation, and diagnosis for network infrastructure problems.
•Provide workarounds for incident management and manage development of final solutions for known errors.
•Implement and oversee the CBP Problem Management process, ensuring problems are properly resolved and closed while acting as the contract POC and coordinating with CBP Problem Manager leadership.

Pay and Benefits

Salary: USD 111,182.32 - 189,317.61

Key Requirements

•Obtain a CBP Background Investigation/clearance; some billets may require DoD Secret or Top-Secret access.
•Hold relevant certifications such as ITIL v3, CCNA, CCNP, or CompTIA.
•Earn a bachelor’s degree in a related technical field (e.g., Management Information Systems, Computer Science, Engineering, IT, Networking, Telecommunications).
•Have 6+ years of senior level networking experience administering enterprise infrastructures in large complex enterprises.
•Demonstrate knowledge of networking concepts and equipment (routers, switches, firewalls, load balancers) and experience with enterprise-wide monitoring systems.

Experience:6+ years

Education:Bachelor's in Management Information Systems, Computer Science, Engineering, IT, Networking and Telecommunications

Skills:LeadershipProject managementProblem identificationTrend analysisCommunication

Certifications:ITIL v3CCNACCNPCompTIA

Languages:En-us

Tech Stack:Network infrastructureRoutersSwitchesFirewallsLoad balancersEnterprise-wide monitoringIncident managementProblem management processKnown error solutions

Eligibility

Security Clearance:CBP Background InvestigationDoD SecretDoD Top-Secret

Company Brief

Akima

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Herndon, United States

Founded: 1996

Website