Senior Customer Success Manager

Workiva
Denver, United States
Workplace: RemoteFull timeUSD 74,000 - 125,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Customer advocacy","Relationship building","Organizational skills","Multitasking","Continuous improvement"]

Own customer relationships across business and IT stakeholders to drive adoption, retention, and measurable outcomes. Serve as a customer advocate by identifying value gaps, increasing ROI, mitigating risk, and coordinating with internal teams to meet service agreement deadlines. Generate sales-qualified leads, facilitate training for new teams, manage ticket escalations, and help customers understand the business outcomes they achieve using the platform.

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FursaFursa
Workiva
Workiva
4 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own customer relationships across business and IT stakeholders to drive adoption, retention, and measurable outcomes. Serve as a customer advocate by identifying value gaps, increasing ROI, mitigating risk, and coordinating with internal teams to meet service agreement deadlines. Generate sales-qualified leads, facilitate training for new teams, manage ticket escalations, and help customers understand the business outcomes they achieve using the platform.
Location: Denver, United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build strong relationships with key customer business and IT stakeholders to introduce Workiva to relevant teams.
  • •Drive adoption and retention by identifying users not seeing value and executing plans to increase ROI.
  • •Generate CS qualified leads (CSQL) for the Workiva sales team to pursue.
  • •Ensure service agreements and contract expectations are met, including delivering work by deadlines.
  • •Facilitate training and manage ticket management/escalations to resolve issues and ensure customers’ expectations are met.
Travel: Low travel

Pay and Benefits

Salary: USD 74,000 - 125,000 annually
Equity and Bonus:Equity
Perks:401kHealth InsuranceEquity

Key Requirements

  • •4+ years of related experience.
  • •Bachelor’s degree; an advanced degree considered in lieu of experience.
  • •Experience in customer success, strategic account management, or B2B post-sales/sales support.
  • •Direct customer advocacy/engagement experience in post-sales support or professional services/account management.
  • •Exceptional organizational skills to multitask and meet deadlines under pressure.
Experience:4+ yearsSaaSB2B
Education:Bachelor's
Skills:Customer advocacyRelationship buildingOrganizational skillsMultitaskingContinuous improvement

Company Brief

Workiva
Provides a cloud-based platform for connected reporting, compliance, and financial data collaboration. Workiva streamlines SEC reporting, ESG disclosures, and enterprise risk and compliance workflows for large organizations across industries.
Industry: RegTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Ames, United States
Founded: 2008
WebsiteLinkedIn