Enterprise Client Success Manager (B2B SaaS)

Prompt
United States
Workplace: RemoteFull timeUSD 90,000 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Relationship building","Negotiation","Influencing","Problem-solving","Collaboration","Independence"]

Drive customer satisfaction, retention, and expansion for Prompt’s largest B2B SaaS accounts. Own the enterprise onboarding and go-live experience, coordinate readiness, and guide clients from onboarding through renewal. Build trusted-advisor relationships with senior leaders and C-suite stakeholders, monitor adoption and feedback, and translate product usage data into recommendations. Collaborate cross-functionally (including sales, data, and product) to maximize software value and help convert trials into long-term contracts.

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Prompt
Prompt
1 month ago

Enterprise Client Success Manager (B2B SaaS)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Drive customer satisfaction, retention, and expansion for Prompt’s largest B2B SaaS accounts. Own the enterprise onboarding and go-live experience, coordinate readiness, and guide clients from onboarding through renewal. Build trusted-advisor relationships with senior leaders and C-suite stakeholders, monitor adoption and feedback, and translate product usage data into recommendations. Collaborate cross-functionally (including sales, data, and product) to maximize software value and help convert trials into long-term contracts.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own enterprise onboarding and go-live execution, coordinating timelines, dependencies, readiness, and support.
  • •Drive post-sales success including product training, technical support, account management, and consultative guidance.
  • •Build and nurture long-term relationships with senior leaders and act as a trusted advisor with best-practice guidance.
  • •Monitor adoption trends and provider feedback to identify gaps, risks, and expansion opportunities, and act proactively.
  • •Manage customer loyalty through presenting product information, addressing issues, supporting change management, and developing success reviews and recommendations.
Travel: Medium travel

Pay and Benefits

Salary: USD 90,000 - 120,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveEquityLife Insurance

Key Requirements

  • •Highly motivated to support customers outside normal working hours and meet fast-paced expectations.
  • •Proficient in resolving customer concerns and turning dissatisfied situations into positive outcomes.
  • •Skilled at identifying customer needs and presenting beneficial upsell opportunities.
  • •Ability to work independently with minimal supervision and build relationships across all levels of an organization.
  • •Proficiency in BI/advanced reporting software and highly proficient in MS Excel.
Experience:B2B SaaSHealthcareSaaSHealthcare technology
Skills:CommunicationInterpersonal skillsRelationship buildingNegotiationInfluencingProblem-solvingCollaborationIndependence
Tech Stack:MS ExcelBusiness intelligenceAdvanced reportingEDI

Company Brief

Prompt
Provides an AI-powered cloud EMR and practice management platform for outpatient rehab therapy clinics, combining scheduling, documentation, billing, patient engagement, analytics, and AI scribing to improve clinic efficiency and revenue.
Industry: HealthTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Hoboken, United States
Founded: 2017
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor