Enterprise Client Success Manager (B2B SaaS)
United States
Workplace: RemoteFull timeUSD 90,000 - 120,000 annuallyFunction: Customer Success & Account ManagementSkills: ["Communication","Interpersonal skills","Relationship building","Negotiation","Influencing","Problem-solving","Collaboration","Independence"]Drive customer satisfaction, retention, and expansion for Prompt’s largest B2B SaaS accounts. Own the enterprise onboarding and go-live experience, coordinate readiness, and guide clients from onboarding through renewal. Build trusted-advisor relationships with senior leaders and C-suite stakeholders, monitor adoption and feedback, and translate product usage data into recommendations. Collaborate cross-functionally (including sales, data, and product) to maximize software value and help convert trials into long-term contracts.
