Payment Operations Specialist - Global Processing

Wise
Singapore
Workplace: OnsiteFull timeFunction: Communications, PR & CommunitySkills: ["Meticulous execution","SLA-driven","Customer-first","Clear communication","Proactive collaboration"]

Join the Global Processing team to help customers receive funds faster worldwide by executing daily payment-processing tasks and supporting SLA and KPI performance. You’ll monitor operational procedures and critical updates, detect and escalate domain-related problems to Regional Payment Operations teams, and communicate effectively with stakeholders. The role is ideal if you’re meticulous, customer-first, and comfortable working flexible hours to support 24/7 global payments.

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FursaFursa
Wise
Wise
1 day ago

Payment Operations Specialist - Global Processing

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Source: Company careers pageValidated by: Fursa AI
Last checked: 29 minutes agoStatus: Live

Job Summary

Join the Global Processing team to help customers receive funds faster worldwide by executing daily payment-processing tasks and supporting SLA and KPI performance. You’ll monitor operational procedures and critical updates, detect and escalate domain-related problems to Regional Payment Operations teams, and communicate effectively with stakeholders. The role is ideal if you’re meticulous, customer-first, and comfortable working flexible hours to support 24/7 global payments.
Location: Singapore
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Maintain consistent, high-level execution of daily payment processing tasks.
  • •Support team performance by meeting role-set SLAs and KPIs that drive broader team targets.
  • •Detect and escalate domain-related problems and complex issues to Regional Payment Operations teams.
  • •Ensure timely, relevant stakeholder communication for escalations.
  • •Follow operational procedures and track critical updates.

Pay and Benefits

Salary: SGD 4,950 monthly

Key Requirements

  • •Be a Singapore Citizen/PR.
  • •Execute payment operations tasks with meticulous, accurate attention to detail.
  • •Be SLA-driven and motivated to hit team and personal metrics.
  • •Place customers first and follow through without compromise.
  • •Communicate clearly and honestly, and be comfortable receiving feedback while collaborating as part of a team.
Skills:Meticulous executionSLA-drivenCustomer-firstClear communicationProactive collaboration
Languages:English
Tech Stack:AI-powered tools

Eligibility

Nationality:Singapore Citizen

Company Brief

Wise
Wise (formerly TransferWise) is a London-based fintech that provides low-cost international money transfers, multi-currency accounts and payment infrastructure for individuals and businesses worldwide.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2011
Glassdoor
Glassdoor: 3.8
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