TikTok Shop - Account Manager, Lifestyle - Life Interest

TikTok
Bangkok
Full timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Interpersonal skills","Negotiation skills","Attention to detail","Logical and problem-solving","Teamwork"]

Drive growth for TikTok Shop merchants in the Lifestyle category by acquiring and incubating key brands and big merchants. Build and maintain merchant relationships, negotiate campaign- and seasonality-based deals, and identify new collaboration opportunities aligned to merchants’ short- and long-term plans. Maintain strong service quality and reduce cancellation/returns and shipping lead-time to improve conversion and customer satisfaction.

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FursaFursa
TikTok
TikTok
1 day ago

TikTok Shop - Account Manager, Lifestyle - Life Interest

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive growth for TikTok Shop merchants in the Lifestyle category by acquiring and incubating key brands and big merchants. Build and maintain merchant relationships, negotiate campaign- and seasonality-based deals, and identify new collaboration opportunities aligned to merchants’ short- and long-term plans. Maintain strong service quality and reduce cancellation/returns and shipping lead-time to improve conversion and customer satisfaction.
Location: Bangkok
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Acquire and incubate brands, principals, and big merchants that contribute significant GMV.
  • •Build and maintain merchant relationships and negotiate deals based on campaign or seasonality.
  • •Identify new collaboration opportunities aligned with merchants’ short-term and long-term development plans and build JBPs.
  • •Maintain seller service quality, including low cancellation and return rates and improved shipping lead-time to increase conversion and satisfaction.

Key Requirements

  • •Minimum Bachelor’s degree or above.
  • •3+ years of experience in e-commerce, with direct experience in relevant categories preferred.
  • •Proficiency in English and Thai.
  • •Proficiency in Mandarin to communicate with sellers and brands from China.
  • •Excellent interpersonal and negotiation skills.
Experience:E-commerce
Education:Bachelor's
Skills:Interpersonal skillsNegotiation skillsAttention to detailLogical and problem-solvingTeamwork
Languages:EnglishThaiMandarin
Tech Stack:ExcelPowerPoint

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn