VP, Operations Efficiency, Payment Services

Lead operations efficiency for payment services, driving high performance against SLAs and KPIs while ensuring programmes and technology changes are managed properly. Deliver continuous improvements across operations management, people, processes, and systems, and build operational excellence within the department. Translate customer feedback into operational processes and partner across global teams, functions, procurement, risk, and compliance to execute a balanced, measurable operating approach. Maintain control standards to minimize operational risk and loss.