Receptionist (Wellness) (Big Sky, US)

Kerzer International
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2+ yearsEducation: high_schoolSkills: ["Guest service","Interpersonal skills","Communication","Organizational skills","Problem-solving"]

Create exceptional first and last impressions for spa guests while delivering a Forbes Five-Star experience. Serve as the primary point of contact for the spa—coordinating calls, emails, and reservations, welcoming guests, providing personalized consultations and recommendations, and promoting services, enhancements, memberships, and retail. Manage guest profiles and schedules in spa/property systems, handle payments and cashiering, coordinate seamless arrival experiences, and communicate with resort departments to resolve concerns and ensure smooth operations.

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Kerzer International
Kerzer International
2 hours ago

Receptionist (Wellness) (Big Sky, US)

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Last checked: 2 hours agoStatus: Live

Job Summary

Create exceptional first and last impressions for spa guests while delivering a Forbes Five-Star experience. Serve as the primary point of contact for the spa—coordinating calls, emails, and reservations, welcoming guests, providing personalized consultations and recommendations, and promoting services, enhancements, memberships, and retail. Manage guest profiles and schedules in spa/property systems, handle payments and cashiering, coordinate seamless arrival experiences, and communicate with resort departments to resolve concerns and ensure smooth operations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Welcome guests warmly and professionally, creating exceptional first and lasting impressions throughout the guest journey.
  • •Deliver a Forbes Five-Star experience by anticipating needs and providing personalized, attentive service.
  • •Manage incoming calls, emails, and reservation requests, coordinating spa reservations and optimizing therapist utilization.
  • •Maintain expert knowledge of spa treatments, wellness experiences, retail products, pricing, memberships, and resort amenities to guide recommendations.
  • •Handle guest payment processes and daily cashiering/reconciliation, and ensure reception areas are clean, organized, and fully stocked.

Pay and Benefits

Perks:Ski PassSubsidized HousingCommuter BenefitsUniformComplimentary MealDiscounts

Key Requirements

  • •High school diploma or equivalent required; additional education in hospitality, business, wellness, or a related field preferred.
  • •Minimum two (2) years of experience in a luxury spa, hotel, resort, reception, reservations, or guest services environment preferred.
  • •Exceptional guest service and interpersonal skills with a warm, polished, and professional demeanor.
  • •Strong consultative sales skills to recommend treatments, enhancements, memberships, and retail products.
  • •Proficiency with spa management and property management systems such as Zenoti and Opera (or similar platforms), plus strong administrative and time-management skills.
Experience:2+ yearsLuxury spaHotelResortGuest servicesHospitality
Education:High School
Skills:Guest serviceInterpersonal skillsCommunicationOrganizational skillsProblem-solving
Tech Stack:ZenotiOpera

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn