Customer Success Manager - NSA Region (m/f/d)

Allianz
São Paulo
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Stakeholder management","Data-driven thinking","Communication","Storytelling","Meeting facilitation"]

Own customer success for assigned portfolios within Global Workplace Services, aligning workplace service capabilities to measurable business outcomes. Drive adoption and value realization by translating DEX insights (Nexthink, ITSM, endpoints, collaboration, surveys) into prioritized improvement actions, quarterly success plans, and executive-ready narratives. Orchestrate adoption and change across regions and global teams, quantify value (e.g., CSAT, MTTR, cost-to-serve), and co-create a DEX backlog and roadmap while working within privacy and governance guardrails.

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Allianz
Allianz
9 hours ago

Customer Success Manager - NSA Region (m/f/d)

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Last checked: 9 hours agoStatus: Live

Job Summary

Own customer success for assigned portfolios within Global Workplace Services, aligning workplace service capabilities to measurable business outcomes. Drive adoption and value realization by translating DEX insights (Nexthink, ITSM, endpoints, collaboration, surveys) into prioritized improvement actions, quarterly success plans, and executive-ready narratives. Orchestrate adoption and change across regions and global teams, quantify value (e.g., CSAT, MTTR, cost-to-serve), and co-create a DEX backlog and roadmap while working within privacy and governance guardrails.
Location: São Paulo
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own customer success for assigned portfolios by building stakeholder maps and engagement plans across business/IT owners and service consumption areas.
  • •Run quarterly success plans with outcomes, baselines, targets, and continual improvement actions feeding customer needs into WPS strategy.
  • •Translate DEX insights into action by consuming DEX dashboards/telemetry, identifying top pain points by cohort, and driving continual improvement via collaboration.
  • •Orchestrate adoption and change by connecting regional teams with WPS Transformation and technical teams, supporting rollouts and user communications, and leading user-centric experience campaigns.
  • •Quantify and communicate value realization by tracking metrics (e.g., ticket deflection, MTTR reduction, performance gains, CSAT uplift, time saved/cost avoidance) and maintaining success scorecards while ensuring governance and compliance (privacy/Works Council, RBAC/approvals).

Pay and Benefits

Perks:PensionHealth InsuranceParental LeaveEquity

Key Requirements

  • •5+ years in customer success, service delivery, product management, or consulting in enterprise IT, with proven stakeholder management and measurable adoption outcomes (Workplace/End-User Computing preferred).
  • •Data-driven ability to interpret dashboards/telemetry and turn insights into clear priorities and actions, with experience using ITSM and continuous improvement practices.
  • •Strong communication and storytelling for executive and operational audiences, including excellent meeting facilitation.
  • •Familiarity with workplace tech domains (Windows 10/11, M365/Teams, VDI/Citrix/AVD, endpoint management) and how they impact DEX.
  • •ITIL Foundation required; Agile/Scrum certification preferred, with Power BI/Excel/PowerPoint, ServiceNow, Nexthink, and endpoint tools familiarity (Intune/Endpoint Analytics/SCCM; Teams CQD nice to have).
Experience:5+ yearsEnterprise ITWorkplaceEnd-user computing
Education:Bachelor's in Information Systems, Business, or related field
Skills:Stakeholder managementData-driven thinkingCommunicationStorytellingMeeting facilitation
Certifications:ITIL FoundationAgile/Scrum certification
Tech Stack:Power BIExcelPowerPointServiceNowNexthinkIntuneEndpoint AnalyticsSCCMWindows 10Windows 11M365TeamsVDICitrixAVDEndpoint managementRBACITILAgileScrum

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn