Product Expert, Customer Support (Sydney, Australia)

Omni
Sydney
Workplace: RemoteFull timeAUD 107,000 - 150,000 annuallyFunction: Customer Support (Service Desk)Experience: 3-5 yearsSkills: ["Communication","Problem-solving","Customer service","Teaching","Empathy"]

Join Omni as the first Product Expert in Sydney to deliver high-touch technical support for a data analytics platform. You’ll master the Omni product, help customers solve data problems via Slack, advocate for customer needs internally, and shape a locally operating Customer Support team while staying aligned with weekly product updates.

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Omni
Omni
9 months ago

Product Expert, Customer Support (Sydney, Australia)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Join Omni as the first Product Expert in Sydney to deliver high-touch technical support for a data analytics platform. You’ll master the Omni product, help customers solve data problems via Slack, advocate for customer needs internally, and shape a locally operating Customer Support team while staying aligned with weekly product updates.
Location: Sydney
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Become a deep expert in the Omni product and best practices, and how those integrate with related technologies like dbt, git, API based workflows, and modern database technologies.
  • •Assist Omni’s customers, potential customers, and partners via Slack, acting as the frontline as users tackle their data needs in Omni.
  • •Provide proactive, positive, above-and-beyond technical support, digging deeper to find creative solutions that go beyond the surface of the questions being asked.
  • •Be our first Product Expert in Sydney, helping define the role and impact of the team locally.
  • •Stay up to date on the latest product improvements & roadmap (changes weekly).

Pay and Benefits

Salary: AUD 107,000 - 150,000 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •3–5 years of experience in data analytics, business intelligence, or related fields.
  • •Strong SQL skills; knowledge of SQL for analytics.
  • •Excellent communication skills, written and oral.
  • •Desire to work directly with customers on a daily basis.
  • •Proactive and solution-oriented, able to independently solve problems in a new market.
Experience:3-5 yearsData analyticsBusiness intelligenceAnalytics
Skills:CommunicationProblem-solvingCustomer serviceTeachingEmpathy
Languages:English
Tech Stack:SQLDbtGitAPIsDatabases

Company Brief

Omni
Omni (Omni Analytics) is a business intelligence and embedded analytics platform that combines a governed semantic layer with flexible SQL, spreadsheet and AI interfaces to make reliable, shareable analytics and customer-facing data products.
Industry: Data Infrastructure
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series B
Headquarters: San Francisco, United States
Founded: 2022
WebsiteLinkedInGlassdoor