Lead CSR/Teller - Wheeling, IL - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeUSD 43,680 - 67,700 annuallyFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Confidentiality","Problem-solving","Judgment","Team collaboration"]

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to deliver a strong customer experience. Deepen customer relationships by listening, asking questions, resolving issues with timely follow-up, and maintaining confidentiality. Handle extensive cash operations, collaborate on daily office responsibilities and monthly cash counts/FCA requests, and assist with training while referring customers to bankers and business partners for consultative conversations.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

Lead CSR/Teller - Wheeling, IL - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide excellent customer service as the most complex CSR/Teller, using independent judgment to deliver a strong customer experience. Deepen customer relationships by listening, asking questions, resolving issues with timely follow-up, and maintaining confidentiality. Handle extensive cash operations, collaborate on daily office responsibilities and monthly cash counts/FCA requests, and assist with training while referring customers to bankers and business partners for consultative conversations.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide the most complex CSR/Teller duties, using independent judgment to support a positive customer experience.
  • •Listen to customer needs, ask questions, and guide customers to the appropriate financial solutions.
  • •Follow up on customer questions, respond in a timely manner, and keep customer business confidential.
  • •Collaborate with the Financial Center Manager to complete monthly cash counts and gather/report monthly FCA requests.
  • •Maintain accurate balancing records, keep up to date on policies/procedures, and assist in training newly hired Customer Service Representatives.

Pay and Benefits

Salary: USD 43,680 - 67,700 annually

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Flexibility in scheduling and ability to use sound judgment to resolve problems.
Education:High School
Skills:Customer serviceConfidentialityProblem-solvingJudgmentTeam collaboration

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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