Customer Service Agent

Revlon
Spain
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2-4 yearsEducation: bachelorsSkills: ["Customer-oriented approach","Strong organizational skills","Problem-solving","Priority management","Communication and collaboration"]

Own the Order-to-Delivery customer service process for Iberian customers, serving as the primary contact for inquiries, requests, and issue resolution. Monitor service performance and operational KPIs, using customer and material master data to minimize complaints, returns, and credit notes. Collaborate with Supply Planning, Distribution, Finance, Sales, and Marketing to improve service quality, support sales plans with accurate information, and drive continuous process improvements.

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FursaFursa
Revlon
Revlon
7 hours ago

Customer Service Agent

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Last checked: 2 hours agoStatus: Live

Job Summary

Own the Order-to-Delivery customer service process for Iberian customers, serving as the primary contact for inquiries, requests, and issue resolution. Monitor service performance and operational KPIs, using customer and material master data to minimize complaints, returns, and credit notes. Collaborate with Supply Planning, Distribution, Finance, Sales, and Marketing to improve service quality, support sales plans with accurate information, and drive continuous process improvements.
Location: Spain
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Manage customer service activities to ensure an efficient, high-quality customer experience.
  • •Execute and monitor the Order-to-Delivery process for Iberian customers.
  • •Serve as the primary point of contact for customer inquiries, requests, and issue resolution.
  • •Monitor operational KPIs, identify service inefficiencies, and implement corrective actions to improve performance.
  • •Collaborate with Supply Planning, Distribution, Finance, Sales, and Marketing, and contribute to process improvement initiatives.

Key Requirements

  • •Bachelor's degree in Business Administration, Supply Chain Management, or a related field.
  • •2 to 4 years of experience in Customer Service within FMCG, Consumer Goods, Cosmetics, or similar industries.
  • •Experience working in a B2B environment.
  • •Good knowledge of customer service and order management processes.
  • •Proficiency in Microsoft Office (especially Excel) and experience with ERP systems such as SAP or JDE.
Experience:2-4 yearsFMCGConsumer goodsCosmeticsB2B
Education:Bachelor's in Business Administration, Supply Chain Management (or related field)
Skills:Customer-oriented approachStrong organizational skillsProblem-solvingPriority managementCommunication and collaboration
Languages:English
Tech Stack:Microsoft OfficeExcelERPSAPJDE

Company Brief

Revlon
Revlon is a global beauty company that develops, markets, and sells cosmetics, skincare, hair color, and personal care products through mass retail, professional, and e-commerce channels.
Industry: Beauty & Personal Care
Company Size: Large (251 to 1,000 employees)
Revenue: USD 500M to 1B
Growth: Established Company
Funding: Private Equity Backed
Headquarters: New York City, United States
Founded: 1932
WebsiteLinkedIn