Airbnb

2 months ago

Specialist, Premium Support (French speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide high-touch Premium Support to Airbnb’s community from Ireland, handling end-to-end cases in English and French. You’ll manage complex issues across channels, deliver personalized hospitality-driven service, collaborate with cross-functional teams, and adapt to a fast-paced environment while maintaining confidentiality and professionalism.

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide complex case management and the highest level of service to the Airbnb community across channels (live chat, social platforms, messaging, phone).
•Own end-to-end resolution for all assigned cases, escalating to other teams when appropriate and maintaining strong relationships with users.
•Demonstrate ownership mentality and good judgment, adapting workflows only with management approval and embracing feedback to improve performance.
•Deliver personalized, high-quality customer support to guests/hosts, identifying opportunities to enhance experience and providing tailored solutions.
•Be flexible to move across teams or take on different responsibilities as business needs evolve and to contribute to team improvement.

Pay and Benefits

Salary: EUR 45,000 annually

Key Requirements

•3+ years of experience in multicultural customer service teams, preferably in hospitality and technology platforms, handling client contacts via phone, live chat, or messaging.
•Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner.
•Excellent verbal and written communication skills in English and French, with ability to provide personalized recommendations and assistance.
•Ability to work weekends and public holidays, and adapt schedules to meet business needs.
•Strong problem-solving, empathy, and active listening skills, with the ability to manage a high volume of work and maintain high service standards.

Experience:3+ yearsHospitalityCustomer serviceLuxury

Skills:CommunicationEmpathyProblem-solvingActive listeningMultitasking

Languages:EnglishFrench

Tech Stack:CRMGoogle SuiteMac OSLive chatPhone

Company Brief

Airbnb

Online marketplace that connects travelers with hosts offering short-term lodging, experiences, and long-term stays. Facilitates booking, payments, and reviews while providing tools for hosts to manage listings globally.

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Airbnb

2 months ago

Specialist, Premium Support (French speaking)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ireland

Workplace: Remote

Employment Type: Full time

Job Function: Administration & Executive Assistance

Key Responsibilities

•Provide complex case management and the highest level of service to the Airbnb community across channels (live chat, social platforms, messaging, phone).
•Own end-to-end resolution for all assigned cases, escalating to other teams when appropriate and maintaining strong relationships with users.
•Demonstrate ownership mentality and good judgment, adapting workflows only with management approval and embracing feedback to improve performance.
•Deliver personalized, high-quality customer support to guests/hosts, identifying opportunities to enhance experience and providing tailored solutions.
•Be flexible to move across teams or take on different responsibilities as business needs evolve and to contribute to team improvement.

Pay and Benefits

Salary: EUR 45,000 annually

Key Requirements

•3+ years of experience in multicultural customer service teams, preferably in hospitality and technology platforms, handling client contacts via phone, live chat, or messaging.
•Experience engaging with executive-level stakeholders to resolve conflicts in a detailed, effective and timely manner.
•Excellent verbal and written communication skills in English and French, with ability to provide personalized recommendations and assistance.
•Ability to work weekends and public holidays, and adapt schedules to meet business needs.
•Strong problem-solving, empathy, and active listening skills, with the ability to manage a high volume of work and maintain high service standards.

Experience:3+ yearsHospitalityCustomer serviceLuxury

Skills:CommunicationEmpathyProblem-solvingActive listeningMultitasking

Languages:EnglishFrench

Tech Stack:CRMGoogle SuiteMac OSLive chatPhone

Company Brief

Airbnb

Industry: Online Marketplaces

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2008

Website LinkedIn