Senior UX Researcher

Retool
San Francisco
Workplace: HybridFull timeUSD 194,000 - 260,000 annuallyFunction: Research & Scientific (R&D)Experience: 5+ yearsSkills: ["Synthesis","Storytelling","Collaboration","Communication","Prioritization"]

Lead end-to-end UX and product research initiatives that shape product strategy and design across Retool. Own planning, execution, and analysis using qualitative and quantitative methods such as usability tests, interviews, and in-product surveys. Synthesize insights from research, product usage, support, and market signals, then translate complex findings into clear stories for cross-functional teams and executives. Help evolve Retool’s research practice and embed user-centered thinking throughout the organization.

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FursaFursa
Retool
Retool
1 day ago

Senior UX Researcher

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Job Summary

Lead end-to-end UX and product research initiatives that shape product strategy and design across Retool. Own planning, execution, and analysis using qualitative and quantitative methods such as usability tests, interviews, and in-product surveys. Synthesize insights from research, product usage, support, and market signals, then translate complex findings into clear stories for cross-functional teams and executives. Help evolve Retool’s research practice and embed user-centered thinking throughout the organization.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Research & Scientific (R&D)
Seniority: Mid level

Key Responsibilities

  • •Identify knowledge gaps, latent assumptions, and open questions with stakeholders to prioritize high-impact research.
  • •Plan, conduct, and analyze research studies using qualitative and quantitative methods to generate actionable learnings.
  • •Maintain research rigor while balancing speed and constraints using appropriate research approaches.
  • •Triangulate insights across user research, product usage, support, and market signals to surface meaningful patterns.
  • •Distill complex findings into clear stories for product, design, engineering peers, and executive stakeholders; help shape and embed the research practice.

Pay and Benefits

Salary: USD 194,000 - 260,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401k

Key Requirements

  • •5+ years of experience in UX research, product research, or a related field, ideally in Enterprise SaaS or technical platform environments.
  • •Own research projects end-to-end from scoping through execution and analysis, using qualitative and quantitative methods.
  • •Strong synthesis and storytelling skills to turn ambiguity into clear insights for diverse audiences.
  • •Experience shaping product direction through early-stage generative research and iterative usability testing.
  • •Comfort working in ambiguous problem spaces with strong collaboration and the ability to manage multiple priorities.
Experience:5+ yearsEnterprise SaaSTechnical platformAI products
Skills:SynthesisStorytellingCollaborationCommunicationPrioritization

Company Brief

Retool
Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn