Operations Manager

American Express
Philippines
Workplace: HybridFull timeFunction: Business OperationsExperience: 3+ yearsSkills: ["Leadership","Teamwork","Business acumen","Policy implementation","Analytical problem-solving","Organizational","Prioritization","Work under pressure","Mentoring","Communication"]

Lead travel and concierge customer service operations for TCE Manila, coaching Team Leaders and Travel Consultants to deliver outstanding experiences. Set team and individual performance goals using metrics and reporting, supervise customer interactions for high-quality service, and provide ongoing mentoring, feedback, and development plans. Drive revenue and customer targets across sites and the network through creative solutions and continuous improvement, improving customer satisfaction and employee engagement.

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American Express
American Express
1 day ago

Operations Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

Lead travel and concierge customer service operations for TCE Manila, coaching Team Leaders and Travel Consultants to deliver outstanding experiences. Set team and individual performance goals using metrics and reporting, supervise customer interactions for high-quality service, and provide ongoing mentoring, feedback, and development plans. Drive revenue and customer targets across sites and the network through creative solutions and continuous improvement, improving customer satisfaction and employee engagement.
Location: Philippines
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Coach Team Leaders and Travel Consultants to deliver outstanding customer experiences for card members
  • •Set team and individual performance goals and use performance metrics/reporting to drive results
  • •Supervise customer interactions to ensure accurate, consistent, high-quality service
  • •Evaluate team performance continuously and provide ongoing coaching, feedback, and mentoring
  • •Drive revenue and customer goals, create innovative solutions, and lead continuous improvement

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisability BenefitsRetirementPaid ParentalWellness StipendCounseling Support

Key Requirements

  • •Minimum 3 years of successful leadership experience
  • •Knowledge of travel agency regulations, operations, and procedures (preferred)
  • •Experience leading from a virtual environment
  • •Ability to drive and measure business results using performance metrics
  • •GDS/Sabre 360 knowledge is a must
Experience:3+ yearsTravelCustomer service
Skills:LeadershipTeamworkBusiness acumenPolicy implementationAnalytical problem-solvingOrganizationalPrioritizationWork under pressureMentoringCommunication
Tech Stack:GDSSabre 360

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn