Service Coordinator II - Knoxville

Trane Technologies
United States
Workplace: HybridFull timeUSD 43,541.66 - 61,179.99 hourlyFunction: Executive & General ManagementExperience: 1-3 yearsEducation: certificationSkills: ["Customer service","Organization","Multitasking","Attention to detail","Working in fast-paced environments"]

Coordinate and dispatch operational service resources to support HVAC service agreements and repair work. You’ll schedule personnel, materials, subcontractors, and equipment based on project needs, communicate daily with Field Technician leadership and Project Managers, and ensure customer satisfaction. Generate work orders, review project paperwork, route concerns, and prepare reports while coordinating with the Parts Department and acquisition teams to keep work within financial standards.

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Trane Technologies
Trane Technologies
3 hours ago

Service Coordinator II - Knoxville

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Coordinate and dispatch operational service resources to support HVAC service agreements and repair work. You’ll schedule personnel, materials, subcontractors, and equipment based on project needs, communicate daily with Field Technician leadership and Project Managers, and ensure customer satisfaction. Generate work orders, review project paperwork, route concerns, and prepare reports while coordinating with the Parts Department and acquisition teams to keep work within financial standards.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Coordinate service resources and dispatch/assign team members to projects.
  • •Schedule personnel, materials, subcontractors, and equipment based on project needs, skills, and availability.
  • •Communicate with Project Managers and HVAC Field Technician leadership to assign/dispatch Controls Technicians and HVAC Technicians.
  • •Coordinate operations interactions with the Parts Department and Acquisition as needed.
  • •Generate work orders, review project paperwork, forward paperwork to Project Administrators, and generate reports.

Pay and Benefits

Salary: USD 43,541.66 - 61,179.99 hourly
Perks:Health Insurance401kPaid LeaveLearning Budget

Key Requirements

  • •Certificate/degree from a college or technical school with 1 year related experience/training, or 3 years related experience/training with an HS Diploma/GED.
  • •Excellent customer service skills and comfort being effective on the phone.
  • •Strong organization skills with the ability to multi-task and prioritize daily interruptions.
  • •Strong attention to detail and enjoyment working in a fast-paced environment.
  • •Knowledge of Word, Excel, Outlook, and Windows; flexibility to work overtime/weekends as required.
Experience:1-3 years
Education:Certification / Diploma
Skills:Customer serviceOrganizationMultitaskingAttention to detailWorking in fast-paced environments
Tech Stack:WordExcelOutlookWindowsEnergy Management SystemsHVAC SystemsTemperature Controls

Company Brief

Trane Technologies
Designs and manufactures HVAC and climate solutions for commercial, industrial, and residential buildings. Focuses on heating, cooling, ventilation, and building efficiency systems under brands like Trane and Thermo King.
Industry: Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dublin, Ireland
Founded: 2013
WebsiteLinkedIn