Reservation Agent (QA)

Power International Holding
Qatar
Full timeFunction: QA, Test & Release EngineeringExperience: 5+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Attention to detail","Sales acumen","Resilience"]

Facilitate hotel guest bookings by handling inquiries and reservations via phone, email, and online platforms. Accurately process guest and payment details in the reservation system, manage room inventory to maximize occupancy and revenue, and coordinate with front office and housekeeping for smooth arrivals and departures. Promote hotel packages and promotions through upselling, resolve guest concerns professionally, and maintain reservation records and reports for management review, while supporting ERP systems such as SAP.

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FursaFursa
Power International Holding
Power International Holding
1 day ago

Reservation Agent (QA)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Facilitate hotel guest bookings by handling inquiries and reservations via phone, email, and online platforms. Accurately process guest and payment details in the reservation system, manage room inventory to maximize occupancy and revenue, and coordinate with front office and housekeeping for smooth arrivals and departures. Promote hotel packages and promotions through upselling, resolve guest concerns professionally, and maintain reservation records and reports for management review, while supporting ERP systems such as SAP.
Location: Qatar
Employment Type: Full time
Job Function: QA, Test & Release Engineering
Seniority: Mid level

Key Responsibilities

  • •Handle guest inquiries and make reservations via phone, email, and online booking platforms with accurate availability, rates, and amenities.
  • •Process reservations accurately by entering guest information, payment details, and special requests into the hotel reservation system.
  • •Monitor room availability and manage inventory by adjusting room allocations and rates to maximize occupancy and revenue.
  • •Coordinate with other hotel departments (e.g., housekeeping and front office) to support seamless check-in and check-out.
  • •Promote hotel amenities, packages, and promotions to guests and prepare reservation activity, occupancy, and revenue reports for management review.

Key Requirements

  • •5+ years working experience with 3+ years relevant reservation/guest-facing experience.
  • •Proficiency in hotel reservation systems and booking platforms for processing reservations and managing room inventory.
  • •Strong communication and customer service skills to handle inquiries, modifications, and guest complaints professionally.
  • •Knowledge of hotel policies, procedures, and room types to provide accurate information and recommendations.
  • •ERP knowledge, preferably SAP functional skills, to support successful performance in the role.
Experience:5+ yearsHospitalityHotel bookingsGCC
Education:High School
Skills:CommunicationCustomer serviceAttention to detailSales acumenResilience
Certifications:Certificate in Hotel Management
Tech Stack:SAPERPHotel reservation systemsOnline booking platforms

Company Brief

Power International Holding
Diversified holding company investing across construction, real estate, food & beverage, agriculture, industrial services, and energy sectors, operating regional subsidiaries and managing large infrastructure and development projects in the Middle East.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Doha, Qatar
Website