Account Manager

Alex
San Francisco
Workplace: OnsiteFull timeUSD 150,000 - 200,000 annuallyFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Commercial confidence","Data-driven thinking","Relationship management","Executive communication"]

Own a portfolio of Alex accounts and drive NRR end-to-end, including renewals, upsells, and expansions. Multi-thread executive sponsors, champions, and recruiters to protect retention and momentum. Lead onboarding, trainings, and usage monitoring to surface adoption risks early. Build business cases using usage insights and the product roadmap, run QBRs, and partner with engineering’s forward-deployed engineer to route technical requests and capture expansion signals.

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FursaFursa
Alex
Alex
2 days ago

Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Own a portfolio of Alex accounts and drive NRR end-to-end, including renewals, upsells, and expansions. Multi-thread executive sponsors, champions, and recruiters to protect retention and momentum. Lead onboarding, trainings, and usage monitoring to surface adoption risks early. Build business cases using usage insights and the product roadmap, run QBRs, and partner with engineering’s forward-deployed engineer to route technical requests and capture expansion signals.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own NRR for a book of accounts, managing renewals, upsells, and expansions end to end.
  • •Multi-thread relationships across exec sponsors, champions, and recruiters to prevent account attrition.
  • •Drive adoption through onboarding, trainings, and usage monitoring ahead of renewal risk.
  • •Build internal business cases and produce case studies to support expansion and future deals.
  • •Lead QBRs with stakeholders using usage data and the roadmap, setting success criteria at kickoff.

Pay and Benefits

Salary: USD 150,000 - 200,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionPaid LeaveMeal Allowance

Key Requirements

  • •5+ years in account management or customer success with a revenue number, or an AE carrying renewal and expansion, at a SaaS company.
  • •Experience owning renewals end to end, including timeline, pricing, negotiation, and close.
  • •Ability to drive customer teams to change how they work, not just sign contracts.
  • •Credible with executives and recruiters on the same day.
  • •Technically fluent enough to discuss ATS integrations and know when to involve the forward-deployed engineer.
Experience:5+ yearsSaaS
Skills:Commercial confidenceData-driven thinkingRelationship managementExecutive communication

Eligibility

Nationality:US National
Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Alex
Offers an AI-driven platform that analyzes procurement and supply-chain data to surface savings opportunities, risk insights, and supplier optimization recommendations through automated analytics and interactive demos.
Industry: Supply Chain Technology
Website