Customer Care Professional T2-II

American Express
Gurugram
Workplace: HybridFull timeFunction: Communications, PR & CommunityEducation: bachelorsSkills: ["Communication","Independence","Problem-solving","Negotiation","Planning and organization"]

Manage the end-to-end setup and servicing of new consumer client and card member applications for the ANZ market. Handle customer inquiries via emails and inbound/outbound calls while navigating multiple systems in a fast-paced service center. Ensure account setup and maintenance meet regulatory, fraud, risk, AML, and due diligence requirements, perform required verification checks, coordinate with internal business partners, document information, and maintain quality and performance standards.

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FursaFursa
American Express
American Express
3 days ago

Customer Care Professional T2-II

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Manage the end-to-end setup and servicing of new consumer client and card member applications for the ANZ market. Handle customer inquiries via emails and inbound/outbound calls while navigating multiple systems in a fast-paced service center. Ensure account setup and maintenance meet regulatory, fraud, risk, AML, and due diligence requirements, perform required verification checks, coordinate with internal business partners, document information, and maintain quality and performance standards.
Location: Gurugram
Workplace: Hybrid
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Mid level

Key Responsibilities

  • •Manage and process new consumer client and card member applications for the ANZ market.
  • •Service clients via email and inbound/outbound calls.
  • •Ensure compliance measures are met during account setup and maintenance.
  • •Perform verification checks against incoming applications to meet regulatory, fraud, risk, AML, and due diligence requirements.
  • •Document account information, liaise with internal business partners for erroneous or incomplete setups, and maintain quality and performance standards.

Pay and Benefits

Perks:Health InsuranceDentalVisionLife InsuranceDisabilityPaid ParentalRetirementCounseling

Key Requirements

  • •Graduate degree
  • •International customer service voice experience
  • •Excellent written and verbal communication skills with the ability to work effectively with all levels of management
  • •Ability to independently work in a fast-paced, structured, high-volume environment with minimal supervision
  • •Strong planning, organizational, negotiation/problem-solving, and flexibility to manage multiple tasks accurately under stringent time frames
Education:Bachelor's
Skills:CommunicationIndependenceProblem-solvingNegotiationPlanning and organization

Company Brief

American Express
Provides global payment, credit, and travel-related financial services for consumers and businesses. Best known for its charge and credit cards, merchant payment network, and premium customer rewards and servicing.
Industry: Payments
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York City, United States
Founded: 1850
WebsiteLinkedIn