Customer Service Professional

As an order book management and customer service professional, you’ll be the primary contact for customers about their orders—handling enquiries and resolving issues efficiently. Manage order entry through delivery, including amendments, expediting, tracking, quotations, and discrepancy resolution. Coordinate RMA requests and credit/return enquiries, maintain strong customer relationships, and collaborate with internal teams (Technical Support, Logistics, Manufacturing, Sales, and Product Managers) to improve the customer care process.