Senior Education Support Administrator - College of Arts and Law - 107917 - Grade 5

University of Birmingham
United Kingdom
Workplace: OnsiteFull timeGBP 30,062 - 31,800Function: Administration & Executive AssistanceEducation: high_schoolSkills: ["Role model","Communication","Delegation","Organisation","Attention to detail","Confidentiality","Judgement","Customer service","Prioritisation","Adapting to change","Coaching"]

Provide expert administration support within the Doctoral School’s Education Support Team, acting as a primary contact for academic staff and handling complex student and programme queries. Lead on more complex operational tasks (welcome/induction, attendance monitoring, timetabling, placements, examinations, progression and graduation), prepare management and institutional reports, and maintain documentation while contributing to process improvements and quality/compliance activities.

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FursaFursa
University of Birmingham
University of Birmingham
1 day ago

Senior Education Support Administrator - College of Arts and Law - 107917 - Grade 5

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Last checked: 2 hours agoStatus: Live

Job Summary

Provide expert administration support within the Doctoral School’s Education Support Team, acting as a primary contact for academic staff and handling complex student and programme queries. Lead on more complex operational tasks (welcome/induction, attendance monitoring, timetabling, placements, examinations, progression and graduation), prepare management and institutional reports, and maintain documentation while contributing to process improvements and quality/compliance activities.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Act as primary contact for academic staff involved in the College’s Research Programmes’ learning and teaching, guiding, resolving queries, and escalating/delegating when needed.
  • •Handle higher profile contacts on your own initiative and help plan, organise, maintain and deliver programme activities.
  • •Take responsibility for complex tasks such as welcome/induction, attendance monitoring and recording, timetabling, placements, examinations, progression and graduation.
  • •Contribute to management, development and implementation of operational processes, including preparing and delivering management/institutional reports from complex data requests.
  • •Provide professional secretarial support to relevant committees and support quality assurance/audits, compliance reporting, and remedial action plans.

Pay and Benefits

Salary: GBP 30,062 - 31,800
Perks:Paid HolidayVolunteering DaySick PayPensionChildcare

Key Requirements

  • •Substantial professional experience in a variety of similar roles.
  • •GCSE English and Mathematics to grade C/4 (or equivalent).
  • •A levels or an equivalent level 3 qualification (e.g., Level 3 NVQ or level 3 national diploma).
  • •Comfort taking significant responsibility, proposing new ways of working, and working independently without close supervision.
  • •Experience using and maintaining complex work systems (e.g., student databases/record systems) and ability to supervise/support others if required.
Experience:Higher education
Education:High School
Skills:Role modelCommunicationDelegationOrganisationAttention to detailConfidentialityJudgementCustomer servicePrioritisationAdapting to changeCoaching

Company Brief

University of Birmingham
A major UK research university offering undergraduate, postgraduate, and doctoral programs across a wide range of disciplines; known for research, teaching excellence, and international partnerships.
Industry: Higher Education
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Government & Public Sector
Funding: Government Funded
Headquarters: Birmingham, United Kingdom
Founded: 1900
WebsiteLinkedIn