Cloud Support Engineer (Night Shift)

Snowflake
Pune
Workplace: OnsiteFull timeFunction: Product ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Problem-solving","Process-oriented mindset"]

Provide high-quality technical support to Snowflake customers by diagnosing complex issues and advising on optimal use of the Snowflake AI Data Cloud. Drive resolutions within SLAs through deep investigation using Snowflake’s environment, connectors, and internal tools. Analyze and tune query performance, document known solutions, and report bugs and feature requests. Partner with engineering, build team knowledge, and cover on-call support during nights, weekends, and holidays.

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FursaFursa
Snowflake
Snowflake
3 days ago

Cloud Support Engineer (Night Shift)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Provide high-quality technical support to Snowflake customers by diagnosing complex issues and advising on optimal use of the Snowflake AI Data Cloud. Drive resolutions within SLAs through deep investigation using Snowflake’s environment, connectors, and internal tools. Analyze and tune query performance, document known solutions, and report bugs and feature requests. Partner with engineering, build team knowledge, and cover on-call support during nights, weekends, and holidays.
Location: Pune
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Drive technical solutions for complex customer and partner issues via email, web, and phone.
  • •Adhere to response and resolution SLAs and escalation processes to ensure fast resolution.
  • •Investigate and resolve issues using the Snowflake environment, connectors, third-party partner software, and internal tools.
  • •Analyze and tune query performance, providing clear improvement recommendations.
  • •Document known solutions, report bugs and feature requests, and partner with engineering to prioritize and resolve customer requests.

Key Requirements

  • •2+ years of experience in technical support or a similar technical, customer-facing function.
  • •Bachelor's or Master's degree in Computer Science (or related) or equivalent practical experience.
  • •Excellent written and verbal communication skills in English with strong attention to detail.
  • •Hands-on experience with at least one major RDBMS and strong SQL skills (data types, aggregations, analytical/window functions).
  • •Working knowledge of query lifecycle, query profiles, and execution plans, including troubleshooting and interpreting query logic.
Experience:2+ years
Education:Bachelor's in Computer Science (or related)
Skills:CommunicationCollaborationProblem-solvingProcess-oriented mindset
Languages:English
Tech Stack:SnowflakeSQLRDBMSQuery performanceQuery profilesExecution plansJSONXMLIncident managementDatabase release managementConnectorsCloud service providers

Company Brief

Snowflake
Provides a cloud-native data platform for data warehousing, data engineering, data science, and analytics, enabling organizations to store, process, and share large-scale data across multiple cloud providers with elastic scalability and performance.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Bozeman, United States
Founded: 2012
WebsiteLinkedIn